Open to opportunities

JACKLINE MAINA

@jacklinemaina3

Message

Empathetic customer support agent with strong problem-solving skills.

Kenya

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a supportive and collaborative environment, with opportunities for growth and development.

I am an empathetic and detail-oriented Customer Support Agent with a passion for enhancing customer satisfaction. My experience includes handling customer inquiries, resolving complaints, and providing top-notch service. I thrive in fast-paced environments and am adept at using digital customer service tools to ensure positive interactions.

Currently, I work as a Chat Moderator with Cloud Workers, where I engage with customers on online platforms, ensuring adherence to guidelines while managing multiple conversations. My previous roles as a Front Office Intern at Villa Rosa Kempinski and Safari Park Hotel and Casino have equipped me with the skills to assist guests efficiently and maintain professionalism in hospitality settings.

Experience

Work history, roles, and key accomplishments

Current

Chat Moderator

Current

Cloud Workers

Feb 2024 - Present (1 year 5 months)

Engaged with customers in online chat platforms to provide prompt and accurate responses. Managed multiple conversations simultaneously while delivering high-quality interactions.

Chat Customer Engagement Communication

Front Office Intern

Villa Rosa Kempinski

Sep 2019 - Present (5 years 10 months)

Assisted guests with inquiries, reservations, and check-ins/check-outs efficiently. Provided high-level customer service by addressing guest concerns and ensuring satisfaction.

Customer Service Guest Service Reserving Check Out Hospitality

Front Office Intern

Safari Park Hotel and Casino

Feb 2018 - Present (7 years 5 months)

Greeted and assisted guests, ensuring a welcoming experience. Coordinated with departments to address customer requests effectively.

Customer Service

Education

Degrees, certifications, and relevant coursework

Unknown Institution

Certificate, Digital Customer Service

2024 - 2024

Completed a short course focused on digital customer service strategies and tools. Gained practical skills in managing online customer interactions and utilizing digital platforms for support.

Naaro High School

High School Diploma, General Studies

2010 - 2014

Completed secondary education, acquiring foundational knowledge across various subjects. Developed strong communication and interpersonal skills through collaborative projects and extracurricular activities.