JACKLINE MAINA
@jacklinemaina3
Empathetic customer support agent with strong problem-solving skills.
What I'm looking for
I am an empathetic and detail-oriented Customer Support Agent with a passion for enhancing customer satisfaction. My experience includes handling customer inquiries, resolving complaints, and providing top-notch service. I thrive in fast-paced environments and am adept at using digital customer service tools to ensure positive interactions.
Currently, I work as a Chat Moderator with Cloud Workers, where I engage with customers on online platforms, ensuring adherence to guidelines while managing multiple conversations. My previous roles as a Front Office Intern at Villa Rosa Kempinski and Safari Park Hotel and Casino have equipped me with the skills to assist guests efficiently and maintain professionalism in hospitality settings.
Experience
Work history, roles, and key accomplishments
Chat Moderator
Cloud Workers
Feb 2024 - Present (1 year 5 months)
Engaged with customers in online chat platforms to provide prompt and accurate responses. Managed multiple conversations simultaneously while delivering high-quality interactions.
Front Office Intern
Villa Rosa Kempinski
Sep 2019 - Present (5 years 10 months)
Assisted guests with inquiries, reservations, and check-ins/check-outs efficiently. Provided high-level customer service by addressing guest concerns and ensuring satisfaction.
Front Office Intern
Safari Park Hotel and Casino
Feb 2018 - Present (7 years 5 months)
Greeted and assisted guests, ensuring a welcoming experience. Coordinated with departments to address customer requests effectively.
Education
Degrees, certifications, and relevant coursework
Unknown Institution
Certificate, Digital Customer Service
2024 - 2024
Completed a short course focused on digital customer service strategies and tools. Gained practical skills in managing online customer interactions and utilizing digital platforms for support.
Naaro High School
High School Diploma, General Studies
2010 - 2014
Completed secondary education, acquiring foundational knowledge across various subjects. Developed strong communication and interpersonal skills through collaborative projects and extracurricular activities.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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