Open to opportunities

Baroness Handas

@baronesshandas

Message

I am a customer service professional specializing in chat and administration.

Kenya

Message

What I'm looking for

I seek a customer service or administrative role providing multichannel support (phone, email, chat), community moderation, and social media management—preferably remote or hybrid, collaborative, with opportunities for growth.

I am a customer service and administrative professional with over eight years of diverse experience across real estate, BPO, media, and NGO sectors. I deliver friendly, efficient support via phone, email, chat and social media while maintaining accuracy and attention to detail.

I have managed high-volume inquiries, moderated live chat projects, and improved customer satisfaction scores through timely issue resolution and escalation handling. In real estate, I combined reception duties with social media management and property research to support sales operations.

I am proficient with Microsoft Office (Word, Excel, PowerPoint), multichannel support tools, and community moderation practices, and I have completed targeted training in email, chat, voice support, transcription, and virtual assistance. I pride myself on clear communication, reliability, and the ability to work effectively in remote and team environments.

I am motivated to join a collaborative organization where I can apply my customer-facing skills, support operational workflows, and grow into expanded administrative or community management responsibilities that deliver measurable client satisfaction improvements.

Experience

Work history, roles, and key accomplishments

Receptionist and Social Media Manager

Stanleys Real Estate

Feb 2022 - Jun 2025 (3 years 4 months)

Welcomed and assisted clients while managing inbound/outbound calls, company emails, and social media platforms; researched and marketed properties and coordinated with sales on availability, pricing, and documentation.

Social Media Management Customer Support Outbound Calling Microsoft Office

Receptionist & Social Media Manager

Stanleys Real Estate

Feb 2022 - Jun 2025 (3 years 4 months)

Managed reception and social media channels, ensuring positive client experiences and supporting property marketing; coordinated with sales on availability, pricing, and documentation.

Social Media Management Microsoft Office Community Engagement

Customer Care Agent

Versatel / Remotasks

Jan 2020 - Jun 2021 (1 year 5 months)

Delivered multichannel customer support via calls, email, and chat, resolving inquiries efficiently and providing real-time chat moderation to maintain communication quality.

Customer Support Chat Moderation Email Support Phone Support CRM Remote Support

Customer Care Agent

ISON BPO

Aug 2019 - Apr 2020 (8 months)

Handled customer inquiries across calls, email, and social media, managed live chat support, and escalated issues to ensure timely resolutions.

Customer Support Live Chat Social Media Support Customer Escalation Email Support CRM

Customer Care Executive

Street Radio

Jan 2017 - Jan 2019 (2 years)

Managed office administration and customer care, handled inbound/outbound calls and correspondence, and performed client follow-ups to ensure service delivery and satisfaction.

Office Administration Customer Service Microsoft Office

Registration Clerk

Old Mutual

May 2016 - Nov 2016 (6 months)

Registered new clients and maintained accurate database records, verified client details, and conducted follow-up calls to ensure data integrity.

Data Entry Database Management Microsoft Excel

Peer Educator and Receptionist

North Star Alliance

Sep 2013 - Jan 2014 (4 months)

Counselled patients and supported community outreach programs while managing front office duties to address client inquiries and improve service access.

Community Outreach Patient Counseling client support Data Collection Communication

Data Collection Agent

USAID Kenya

Apr 2012 - Jul 2012 (3 months)

Conducted field data collection, ensured accuracy in entries, reviewed questionnaires with interviewees, and prepared reports to support program monitoring.

Field Data Collection Reporting Questionnaire Review