Open to opportunities

Glory Imiera

@gloryimiera

Message

I resolve customer issues across email, chat, WhatsApp, and phone while improving order and service flow.

Nigeria

Message

What I'm looking for

I'm looking for a customer support or operations role where I can resolve customer issues across digital channels, improve service flow, coordinate with teams, and contribute to consistently positive customer experiences.

I've supported customers at Alliance in Motion Global, handling high-volume inquiries through email, live chat, and messaging platforms. I provide clear guidance on products, memberships, and service terms to help customers make informed decisions.

I process orders, returns, and customer requests while maintaining detailed interaction records. I also escalate complex account and logistics issues and follow through until resolution.

At Annies Delish Restaurant, I manage customer communications for reservations, menu inquiries, and direct orders via phone and WhatsApp. I work closely with kitchen and delivery teams to resolve delays, ensure order accuracy, and address feedback professionally during busy operating hours.

I'm focused on calm complaint resolution, reliable multi-channel support, and service processes that leave customers satisfied.

Experience

Work history, roles, and key accomplishments

Operations Manager / Floor Manager

Annies Delish Restaurant

Jan 2021 - Jan 2026 (5 years)

Managed front-facing customer communications via phone and WhatsApp for reservations, menu inquiries, and orders. Handled feedback, resolved complaints, oversaw order accuracy, and coordinated with kitchen and delivery teams to ensure satisfaction.

Complaint Resolution Order Accuracy Process Coordination Team Coordination Follow up

Customer Service Representative

Alliance in Motion Global

Mar 2021 - Nov 2023 (2 years 8 months)

Served as primary point of contact for customers, responding to high-volume inquiries via email, live chat, and messaging platforms. Resolved complaints professionally, processed orders and returns, and escalated complex issues to ensure complete resolution.

Order Processing Complaint Resolution Data Entry Cross Departmental Follow Up