Open to opportunities

godsent omonua

@godsentomonua

Customer Support professional with 5+ years helping customers and operations deliver accurate, fast resolutions through feedback-driven improvements.

Nigeria

Message

What I'm looking for

I’m looking for a customer-focused role where I can resolve issues quickly, keep customers informed with accurate updates, and improve service using feedback and data—while partnering with operations to consistently exceed expectations.

I’m a customer service professional with 5+ years of experience across foodtech, beauty, and workspace industries, consistently bridging customers and operations to ensure promises are kept. I manage high-volume customer portfolios (800+ clients) and use data-led feedback systems to drive measurable results—like a 20% increase in overall customer satisfaction within six months.

Across roles, I’ve built strong customer relationships by staying calm under pressure, resolving complaints through cross-functional collaboration, and keeping customers informed with real-time updates. I also handle everything from onboarding and appointment management to order accuracy, upselling opportunities, and social media customer feedback—always with a customer-focused approach that supports retention and repeat patronage.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Associate

Current

CoKitchen Workspaces Limited

Jul 2025 - Present (9 months)

Handle customer inquiries via phone, email, and chat, providing accurate product, policy, and menu information. Coordinate kitchen and delivery teams to ensure timely order fulfillment and resolve complaints by liaising with relevant departments.

Customer Support Order Management Complaint Resolution Customer Service

Customer Care Representative

Beauty Accessories Enterprises

Dec 2023 - Aug 2024 (8 months)

Provided customer service for salon bookings by managing inquiries and resolving issues to ensure satisfaction. Used appointment system workflows to handle bookings, rescheduling, and cancellations, and recommended services/products to increase transaction value.

Customer Service Appointment Management Appointment Rescheduling Upselling Conflict Resolution Active Listening

Customer Service Representative

ApexWallet Limited

Aug 2021 - Aug 2023 (2 years)

Managed a portfolio of 800+ clients by onboarding users and providing proactive follow-ups to address concerns and drive satisfaction. Built and ran a customer feedback system and proactive outreach, increasing overall customer satisfaction by 20% within six months.

Customer Relationship Management (CRM)Client Onboarding User Feedback Systems Follow Up Systems Customer Satisfaction Product Feedback Complaint Handling

Customer Support Associate

Ecstasy Foods

Aug 2019 - Jan 2021 (1 year 5 months)

Resolved customer inquiries and concerns for a food delivery service by managing expectations during delays and peak hours. Acted as a liaison to share delivery status and estimated arrival times, and monitored social media for customer feedback and public inquiries.

Customer Support Expectation Management Social Media Monitoring Customer Experience

Customer Care Associate

Relief Cleaning Services

Mar 2018 - Aug 2019 (1 year 5 months)

Developed and executed customer retention strategies to increase contract renewals and long-term partnerships. Tailored cleaning packages to client needs, educated clients on cleaning methods/products, and coordinated with cleaning teams to improve scheduling and on-time delivery.

Customer Retention Client Onboarding Customer Education Scheduling coordination Conflict Resolution & Customer Success