Favour Ibiang
@favouribiang
I coordinate customer support, online orders, vendor communication, and fulfillment operations.
NigeriaWhat I'm looking for
I'm currently supporting Afro Basket Xpress remotely, communicating with UK vendors on stock availability and inventory updates while monitoring incoming customer orders and coordinating fulfillment.
Previously at Mopheth Nigeria, I delivered customer service in-store and online, managed online orders, maintained customer data in CRM systems, and worked with pharmacy and logistics teams to reduce service delays.
At Avant Garde at Soul Chow, I processed high-volume orders through Glovo and Chowdeck, responded to customer inquiries and complaints, and coordinated with kitchen and dispatch teams for timely delivery.
I bring hands-on experience in customer support, order processing, CRM data management, reporting, customer engagement, and operational follow-up.
Experience
Work history, roles, and key accomplishments
Customer Support / Operations Assistant
Afro Basket Xpress (ABX)
Jan 2026 - Jul 2026 (6 months)
Communicated with UK vendors on stock availability and inventory updates, monitored website orders, and supported order coordination. Prepared weekly reports on shop performance and operational progress.
Customer Service Representative
Mopheth Nigeria Limited
Apr 2024 - Dec 2025 (1 year 8 months)
Delivered high-quality customer service in-store and online, processed orders accurately, and maintained customer data using CRM systems. Collaborated with pharmacy and logistics teams to streamline order fulfillment.
Customer Support Agent
Avant Garde at Soul Chow
Jan 2023 - Mar 2024 (1 year 2 months)
Managed high-volume online orders through delivery platforms, responded to customer inquiries professionally, and coordinated with kitchen and dispatch teams. Implemented customer engagement initiatives and promotional messaging.
Education
Degrees, certifications, and relevant coursework
Lagos City Polytechnic
Higher National Diploma, General Studies
Pursued a Higher National Diploma (HND) at Lagos City Polytechnic, graduating in 2019.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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