Looking for a job

Glory Etefia

@gloryetefia

Message

Customer support specialist improving CRM workflows, ticket handling, and exceptional customer experiences.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can own customer support and CRM workflows end-to-end—handling tickets, documenting cases, and improving response efficiency—while also supporting pipeline tracking and consistent communication across teams.

I’m a Customer Support Specialist focused on exceptional customer experiences and operational efficiency. Through hands-on training in CRM systems, structured communication workflows, and remote operations, I manage customer inquiries across chat and email with professional, accurate resolution.

I strengthen service quality by using HubSpot, Freshdesk, and ZohoCRM to log cases, maintain structured documentation, and track follow-ups. I design workflow improvements that reduce response gaps and support clear, consistent client communication.

I also bring recruitment operations experience, including lead tracking and candidate/client pipeline management, with strong attention to detail in CRM data management. From CRM practice implementation to scheduling, data collection with Google Forms, and collaboration using Trello and Google Workspace, I’m committed to improving clarity, accountability, and outcomes.

Experience

Work history, roles, and key accomplishments

Current

Customer Support & Ops Trainee

Current

DigitalWitch Support Community

Jan 2026 - Present (6 months)

Managed customer inquiries and support tickets across chat and email, ensuring accurate and professional case resolution. Used HubSpot and Freshdesk to maintain structured documentation and follow-ups, and coordinated scheduling and data collection using Google Calendar, Trello, and Google Forms.

Customer Support Ticketing Chat Email Support HubSpot Freshdesk Case Documentation Follow up Google Calendar Trello

Current

Freelance Recruiter

Current

Energy Talent Company

Jun 2025 - Present (1 year 1 month)

Sourced, qualified, and managed client and candidate pipelines with timely follow-ups and clear communication. Maintained structured CRM records and collaborated with hiring managers to streamline recruitment processes and support client updates.

Recruitment Operations Candidate Pipeline Management CRM Data Management Structured documentation Client Relationship Management Follow up Email Communication Google Workspace HubSpot Freshdesk

Sourcing Intern

Jobberman Nigeria

Aug 2024 - Dec 2024 (4 months)

Tagged an average of 130 CVs daily to support recruiting while ensuring high data accuracy. Managed candidate data in Zoho CRM, corrected tagging inconsistencies to improve data reliability, and worked with recruitment teams to streamline documentation and process turnaround.

Zoho CRM Documentation