Open to opportunities

Gloria May Onyeanusi

@gloriamayonyeanusi

Message

I coordinate dispatch operations and resolve customer concerns across phone, email, and CRM systems.

Nigeria

Message

What I'm looking for

I'm looking for a customer service, CRM, dispatch, or administrative support role where I can build customer relationships, resolve concerns, and grow with CRM platforms and emerging technologies.

At Second Life Solutions, I coordinated and dispatched service requests, kept accurate customer and service records, and communicated timely updates to customers.

I've handled inquiries, complaints, and follow-ups through phone and email while collaborating with internal teams to improve service delivery and customer experience. My experience also includes fast-paced customer service and cash handling at Chicken Republic, as well as office correspondence, scheduling, and documentation at Kasa Institute for Science and Technology.

I'm trained in CRM principles, customer engagement, complaint resolution, and retention strategies, with familiarity in Shopify, Zendesk, Microsoft Office, and customer support processes.

Experience

Work history, roles, and key accomplishments

Dispatcher

Second Life Solutions

Jan 2024 - Jan 2025 (1 year)

Coordinated and dispatched service requests efficiently, communicated with customers to provide updates and resolve concerns, and maintained accurate records of customer interactions and service activities.

Dispatch Coordination Customer Service Problem Solving

Fast Food Crew Member / Cashier

Chicken Republic

Jan 2024 - Dec 2024 (11 months)

Delivered excellent customer service in a fast-paced environment, processed orders and handled cash transactions accurately, and resolved customer inquiries promptly.

Customer Service Cash Handling Problem Solving