Gloria Akoth

I’m a remote-ready Operations and Customer Experience professional with 3+ years optimizing logistics workflows, improving customer satisfaction (CSAT 90%), and managing cross-functional teams. I’m at my best working independently in distributed environments, using tools like Slack, Zoho, and Google Workspace to keep operations moving.

In my current role as Logistics and Operations Supervisor at Dafric Logistics, I lead end-to-end logistics operations across multiple regions—improving delivery efficiency and reducing operational inefficiencies by 25%. I manage truck allocation, shipment tracking, and last-mile delivery coordination, and I supervise and coach drivers and logistics teams to strengthen compliance and performance standards.

I’m also results-focused and always looking for measurable impact. I successfully launched a first cold chain logistics rollout to enhance client trust, and I collaborate with finance teams to streamline workflows and cut inefficiencies. Previously, as a Customer Experience Executive, I maintained a CSAT score of 90% through customer surveys and resolved inbound and outbound issues efficiently, while also supporting marketing through operational and customer-focused initiatives.