Open to opportunities

Fatuma Rama

@fatumarama

Message

Customer service and logistics professional with 4+ years in travel, operations, and remote coordination.

Kenya

Message

What I'm looking for

I seek a role in customer service, logistics, or travel operations where I can improve processes, support clients, and grow professionally in a collaborative, fast-paced team.

I am a resourceful administrative and customer service professional with over four years' experience in customer operations, logistics, and remote coordination. I hold a degree in Tours and Travel Operation Management and excel at managing schedules, bookings, and stakeholder communications.

I have led customer-facing teams and logistics operations, improving order processing and client retention through proactive support and clear communication. My background includes travel consulting, ticketing, warehouse auditing, and CRM-driven client management.

Technically comfortable with Microsoft Office, Google Workspace, Zoom, WhatsApp, Slack, and basic CRM/ERP systems, I leverage tools to streamline processes and deliver reliable service. I am known for reliability, integrity, and strong time management in fast-paced environments.

I seek opportunities where I can apply my travel, logistics, and customer support expertise to improve operational efficiency and client satisfaction while continuing to grow professionally.

Experience

Work history, roles, and key accomplishments

Current

Independent Travel Agent

Current

Dreamport

Sep 2025 - Present (1 month)

Provide personalized travel planning, manage bookings and payments, and maintain CRM client profiles while delivering high-touch customer support and follow-up.

Ticketing CRM Customer Service Payments Client Relationship Management

Warehouse Auditor

Unifert Kenya

Jun 2025 - Sep 2025 (3 months)

Conducted virtual and onsite warehouse audits and stock verifications, coordinating with clients to implement remote-driven inventory and process upgrades.

Inventory Management Reporting

Logistics Lead & Customer Support

Petwind Company

Apr 2023 - May 2025 (2 years 1 month)

Managed client onboarding, issue tracking and remote customer communication, negotiated rates and oversaw deliveries to maintain high client retention and service follow-up.

Logistics Coordination Customer Support Onboarding Issue Tracking CRM Stakeholder Management

Customer Service Lead

Petwind Company

Nov 2022 - Mar 2023 (4 months)

Served as main contact for clients and internal teams, oversaw warehousing orders, billing and escalations, and streamlined order processing to improve customer satisfaction.