Fatuma Rama
@fatumarama
Customer service and logistics professional with 4+ years in travel, operations, and remote coordination.
What I'm looking for
I am a resourceful administrative and customer service professional with over four years' experience in customer operations, logistics, and remote coordination. I hold a degree in Tours and Travel Operation Management and excel at managing schedules, bookings, and stakeholder communications.
I have led customer-facing teams and logistics operations, improving order processing and client retention through proactive support and clear communication. My background includes travel consulting, ticketing, warehouse auditing, and CRM-driven client management.
Technically comfortable with Microsoft Office, Google Workspace, Zoom, WhatsApp, Slack, and basic CRM/ERP systems, I leverage tools to streamline processes and deliver reliable service. I am known for reliability, integrity, and strong time management in fast-paced environments.
I seek opportunities where I can apply my travel, logistics, and customer support expertise to improve operational efficiency and client satisfaction while continuing to grow professionally.
Experience
Work history, roles, and key accomplishments
Independent Travel Agent
Dreamport
Sep 2025 - Present (1 month)
Provide personalized travel planning, manage bookings and payments, and maintain CRM client profiles while delivering high-touch customer support and follow-up.
Warehouse Auditor
Unifert Kenya
Jun 2025 - Sep 2025 (3 months)
Conducted virtual and onsite warehouse audits and stock verifications, coordinating with clients to implement remote-driven inventory and process upgrades.
Logistics Lead & Customer Support
Petwind Company
Apr 2023 - May 2025 (2 years 1 month)
Managed client onboarding, issue tracking and remote customer communication, negotiated rates and oversaw deliveries to maintain high client retention and service follow-up.
Customer Service Lead
Petwind Company
Nov 2022 - Mar 2023 (4 months)
Served as main contact for clients and internal teams, oversaw warehousing orders, billing and escalations, and streamlined order processing to improve customer satisfaction.
Travel Consultant & Ticketing Officer
Four Ways Travel
Jan 2022 - Oct 2022 (9 months)
Handled travel bookings, visa processing and client queries remotely, delivering tailored service that supported strong client retention.
Education
Degrees, certifications, and relevant coursework
Moi University
Bachelor of Arts, Travel and Tourism
Degree in Tours and Travel Operation Management completed at Moi University in 2021.
Matuga Girls High School
Kenya Certificate of Secondary Education (KCSE), Secondary Education
2013 - 2016
Completed Kenya Certificate of Secondary Education (KCSE) at Matuga Girls High School from 2013 to 2016.
Mekaela Academies (Manuel Alexander)
Kenya Certificate of Primary Education (KCPE), Primary Education
2002 - 2012
Completed Kenya Certificate of Primary Education (KCPE) at Mekaela Academies (Manuel Alexander) in 2012.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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