Open to opportunities

Tabitha Mutunga

@tabithamutunga

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Customer support professional delivering efficient multi-channel service and operational coordination.

Kenya

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What I'm looking for

I am seeking a remote customer service or virtual assistant role focused on multi-channel support, operational coordination, and process improvement in a collaborative, growth-minded team.

I am a dedicated customer support professional with over five years' experience providing multi-channel service across phone, email, chat and social media. I consistently maintained a 95% satisfaction rate while resolving high volumes of inquiries.

I have supported scheduling, dispatch, and administrative coordination for high-volume operations, optimizing routes and improving on-time delivery while reducing fuel costs. I developed knowledge bases and process documentation to speed internal responses and reduce manual workload.

My remote roles included virtual assistance, client onboarding, CRM management, and accurate client communication tracking. I resolved logistical issues proactively and managed large volumes of communications to maintain transparency and service continuity.

I adapt quickly to digital tools and CRM platforms, prioritizing confidentiality, organized records, and workflow optimization. I am seeking remote customer service or virtual assistant roles where I can apply my operational coordination and client-facing strengths to improve service delivery.

Experience

Work history, roles, and key accomplishments

Executive Customer Support

Caden Corporation DBA Expedite Services

Jul 2024 - Sep 2025 (1 year 2 months)

Resolved 100+ multi-channel inquiries weekly, improved first-contact resolution and maintained a 95% satisfaction rate while creating a knowledge base that reduced manual workload and ensured 100% accurate client documentation.

CRM Management Email Support Phone Support Chat Support Documentation

Customer Support & Dispatcher

Superfeel International LLC

Jan 2023 - Jun 2024 (1 year 5 months)

Planned 20–30 daily routes for a 15+ truck fleet, reducing fuel costs by 10% and improving on-time delivery by 15% while handling 100+ daily communications and resolving logistical issues to minimize disruptions by over 20%.

Dispatch Coordination Route Planning Fleet Management Logistics Optimization

Customer Support & Sales Executive

Tonloc Transport LLC

Jan 2020 - Dec 2022 (2 years 11 months)

Sourced 70–90 profitable loads weekly and negotiated freight rates for 300+ monthly loads, increasing revenue per mile and driving a 25% increase in repeat business through strong shipper relationships and proactive communication.

Sales Load Sourcing Shipper Relations Account Management Order Management

Customer Support & Dispatcher

Sideways Tours & Car Hire

Jan 2017 - Dec 2019 (2 years 11 months)

Assigned and scheduled 700+ tour routes, improved punctuality and traveler experience by generating accurate manifests and adapting plans to disruptions while coordinating daily with drivers and guides.

Data Entry Problem Solving