Looking for a job

Knight Kerubo

@knightkerubo

Message

Results-driven e-commerce operations professional with 4+ years experience.

Kenya

Message

What I'm looking for

I am looking for a role that fosters growth, values collaboration, and emphasizes operational excellence.

I am a results-driven e-commerce operations professional with over four years of experience in optimizing supply chain processes, last-mile delivery, fleet operations, and inventory management. My proven ability to drive on-time, cost-effective deliveries while managing third-party logistics (3PL) providers has been instrumental in implementing data-driven solutions that enhance operational efficiency. I excel in coordinating cross-functional teams to ensure seamless e-commerce fulfillment and elevate customer satisfaction in fast-paced, high-volume environments.

Throughout my career, I have achieved significant milestones, including spearheading the successful expansion into six new branches at Wasoko by implementing standard operating procedures (SOPs) that ensured scalability and operational efficiency. I have consistently maintained a 98% on-time delivery rate by optimizing routes and identifying operational bottlenecks. My efforts in streamlining warehouse processes have reduced order processing time by 70%, while my negotiation skills have saved substantial costs, exemplified by a 73% reduction in transport costs in Rwanda.

Experience

Work history, roles, and key accomplishments

Last Mile and Logistics Supervisor

WASOKO

Mar 2023 - Nov 2024 (1 year 8 months)

Managed last-mile delivery operations, ensuring on-time and cost-effective fulfillment of e-commerce and retail orders. Led route planning and dispatch scheduling, optimizing deliveries and reducing transport costs while overseeing inventory control and variance analysis.

Last Mile Route Planning Inventory Management Order Management Process Optimization Advanced Excel ERP (Pulpo)

Logistics Management System Lead

WASOKO

Jul 2022 - Mar 2023 (8 months)

Implemented Pulpo ERP to improve warehouse efficiency and enhance data accuracy. Managed inbound and outbound logistics, ensuring seamless coordination of shop deliveries and returns while leading forecasting and demand planning.

ERP Implementation Outbound Logistics Inventory Management Training Process Optimization

Customer Experience Manager

WASOKO

Jun 2021 - Jul 2022 (1 year 1 month)

Ensured timely order fulfillment and customer issue resolution, achieving a 92% First Contact Resolution rate. Oversaw customer service operations and implemented feedback-driven improvements to boost customer satisfaction.

Customer Service Customer Satisfaction Team Collaboration Service Delivery Upselling Data Analysis Process Improvement order fulfillment

Customer Service Intern

WASOKO

Jan 2021 - Jun 2021 (5 months)

Addressed customer inquiries and resolved issues promptly, ensuring satisfaction. Collected and analyzed customer feedback to inform service improvements while supporting team operations through documentation and data entry.

Data Analysis Documentation Process Updates Customer Feedback Cross Functional Collaboration Communication

Education

Degrees, certifications, and relevant coursework

ALX Africa

Nanodegree, Data Analytics

Currently pursuing a Nanodegree in Data Analytics, focusing on data-driven decision making and analytical skills to enhance operational efficiency in e-commerce.

Moi University

Short Courses, Statistics

2019 - 2020

Completed short courses in R, SPSS, and STATA, enhancing statistical programming skills and data analysis capabilities for practical applications.

Kisii University

Bachelor of Science, Applied Statistics

2016 - 2020

Completed a Bachelor of Science in Applied Statistics, gaining expertise in statistical methods, data analysis, and research techniques applicable in various fields.