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Gladys Gitari

@gladysgitari

Administrative & Operations Supervisor at Sunda International (Softcare), who reduced operational costs by 15% through fleet oversight.

Kenya

Message

At Sunda International (Softcare), I managed day-to-day administration and operations across facilities, transport, procurement, and staff welfare. I led a multidisciplinary team of 50+ employees and contributed to a 15% reduction in operational costs through fuel, mileage, and vehicle-logbook monitoring.

At Shartlon Security & Private Investigation Ltd., I conducted 500+ background screenings and developed a recruitment and vetting dashboard used across three departments. Earlier at Dalberg Research Ltd., I supported more than 50 research projects and coordinated office operations, HR administration, and immigration processes.

Experience

Work history, roles, and key accomplishments

Administrative & Operations Supervisor

Sunda International (Softcare)

Jul 2025 - Jul 2026 (1 year)

Managed day-to-day administrative and operational functions across transport, procurement, facilities, housekeeping, maintenance, security and staff welfare. Led a multidisciplinary team of 50+ employees and coordinated visa, work permit and Special Pass trackers for over 50 international personnel.

Transport Coordination Procurement Facilities Management Staff Supervision Visa Administration Permit Administration Fleet Management Budget Administration Petty Cash Management Compliance Safety Compliance Vendor Management Logistics Microsoft Office 365 Google Workspace SharePoint Teams Zoom WeCom

Admin Manager

Shartlon Security & Private Investigation Ltd.

Mar 2024 - Sep 2024 (6 months)

Provided administrative leadership and HR support focused on background screening, recruitment administration, compliance and confidential records management. Conducted 500+ background screenings and verification checks for private-sector clients within six months.

Background Screening Verification Recruitment Administration Compliance Records Management HR Administration Onboarding Reporting Dashboard Development Confidentiality Documentation Audit Support

Executive Assistant / Office Administrator

Aviano East Africa Ltd.

Aug 2021 - Nov 2023 (2 years 3 months)

Provided high-level executive and administrative support to senior leadership while coordinating office operations, communication, travel logistics and project administration. Managed the Managing Director's calendar, coordinating 8 weekly meetings, appointments and business travel.

Executive Support Calendar Management Travel Coordination Meeting Coordination Board Meetings Expense Reporting Invoice Management Project Coordination Stakeholder Liaison Microsoft Teams Zoom Document Management Filing System

Knowledge & Information Executive (HR Department)

Dalberg Research Ltd.

Jan 2018 - Jun 2021 (3 years 5 months)

Managed HR administration, travel and immigration processes, knowledge management, records administration and employee support for local and expatriate employees. Coordinated work travel and immigration applications for 55 local and international staff, ensuring compliance with Kenyan immigration requirements.

HR Administration Travel Coordination Immigration Compliance Knowledge Management Records Management Employee Support Onboarding Contract Follow Up Compliance Data Management Database Management Workshop Coordination Internal Communications SOP Development Remote Work Coordination

Office Administrator & Project Support

Dalberg Research Ltd.

Dec 2010 - Dec 2017 (7 years)

Coordinated day-to-day office operations for a 60-person office, ensuring a professional, efficient and well-organized working environment. Supported 50+ multi-sector research projects through project permits, administrative documentation and regulatory compliance coordination.