Looking for a job

Gladys Alamina

@gladysalamina2

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Virtual Assistant at Freelance who cut overdue accounts by 30% and resolved 95%+ of customer queries within 24 hours.

Nigeria

Message

What I'm looking for

I'm available to start immediately and am looking for full-time or part-time work with flexibility across time zones.

At Freelance, I manage executive calendars and schedule meetings across time zones. I also handle invoicing and payment follow-ups, helping reduce overdue accounts by 30%.

As a Customer Support Specialist at Haul Auto, I handled customer and driver communication across calls, email, and leads, using RingCentral, Zendesk, and HubSpot. I also supported administrative work for a Remote SME Client, including meeting coordination, invoicing, and client records.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant & Customer Support

Current

Freelance

Jan 2023 - Present (3 years 10 months)

Managed executive calendars and scheduled meetings across time zones using Google Calendar, Calendly, and Zoom. Handled invoicing and payment follow-ups, reducing overdue accounts by 30%.

Google Calendar Calendly Zoom Invoicing Payment Follow Up Email Support Live Chat Phone Support Google Workspace Microsoft Office

Customer Support Specialist

Haul Auto

Jan 2024 - Dec 2026 (2 years 11 months)

Handled inbound and outbound calls, emails, and leads using RingCentral, Zendesk, and HubSpot. Managed customer and driver relationships to ensure smooth pickup and delivery operations.

RingCentral Zendesk HubSpot Customer Support Lead Follow Up Communication Skills

Administrative Support Assistant

Remote SME Client

Jan 2022 - Dec 2023 (1 year 11 months)

Scheduled and coordinated 20+ weekly meetings and calls for senior management. Processed invoices, tracked payments, and compiled weekly progress reports.

Scheduling Invoicing Payment Tracking Reporting Email Support WhatsApp Record keeping