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Gladys Alamina

@gladysalamina

Virtual Assistant at Freelance, coordinating executive calendars and meetings while helping reduce overdue accounts by 30%.

Nigeria

Message

What I'm looking for

I'm available for immediate start and open to full-time or part-time roles. I can work flexibly across time zones.

At Freelance, I manage executive calendars and schedule meetings across time zones using Google Calendar, Calendly, and Zoom. I also handle invoicing and payment follow-ups, helping reduce overdue accounts by 30%.

In my current freelance work, I resolve more than 95% of customer queries within 24 hours through email, live chat, and phone. I manage client inboxes and prepare correspondence, reports, and presentations in Google Workspace and Microsoft Office.

At Haul Auto, I handled inbound and outbound calls, emails, and leads using RingCentral, Zendesk, and HubSpot. I coordinated communication between drivers and customers, resolved issues, and recorded customer interactions and delivery details.

As an Administrative Support Assistant for Remote SME Client, I scheduled weekly meetings and calls for senior management, processed invoices, and organized client records. I also responded to inquiries and supported project managers with reports and task updates.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant & Customer Support

Current

Freelance

Jan 2023 - Present (3 years 9 months)

Managed executive calendars and scheduled meetings across time zones using Google Calendar, Calendly, and Zoom. Handled invoicing and payment follow-ups, reducing overdue accounts by 30% and resolving 95%+ of customer queries within 24 hours.

Google Calendar Calendly Zoom Invoicing Payment Follow Up Email Management Google Workspace Microsoft Office Customer Support

Customer Support Specialist

Haul Auto

Jan 2024 - Jan 2026 (2 years)

Handled inbound and outbound calls, emails, and leads using RingCentral, Zendesk, and HubSpot. Managed customer and driver relationships to ensure smooth operations and resolved issues professionally.

RingCentral Zendesk HubSpot Customer Support Lead Follow Up Communication Skills Record keeping

Administrative Support Assistant

Remote SME Client

Jan 2022 - Jan 2023 (1 year)

Scheduled and coordinated 20+ weekly meetings and calls for senior management. Processed invoices, tracked payments, and compiled weekly progress reports while maintaining high client satisfaction.

Meeting Scheduling Invoicing Payment Tracking Report Compilation Email Communication WhatsApp Record keeping