Gladys Alamina
@gladysalamina1
Virtual Assistant at Freelance who cut overdue accounts by 30% through invoicing and payment follow-ups.
NigeriaWhat I'm looking for
At Freelance, I manage executive calendars and schedule meetings across time zones using Google Calendar, Calendly, and Zoom. I also handle invoicing and payment follow-ups, helping reduce overdue accounts by 30%.
I resolve 95%+ of customer queries within 24 hours through email, live chat, and phone. I manage client inboxes and prepare correspondence, reports, and presentations.
At Haul Auto, I handled customer calls, emails, and leads using RingCentral, Zendesk, and HubSpot. I coordinated communication between drivers and customers to help keep pickup and delivery operations running smoothly.
As an Administrative Support Assistant for a Remote SME Client, I scheduled and coordinated 20+ weekly meetings and calls for senior management. I also processed invoices, tracked payments, and organized client records.
Experience
Work history, roles, and key accomplishments
Virtual Assistant & Customer Support
Freelance
Jan 2023 - Present (3 years 10 months)
Managed executive calendars and scheduled meetings across time zones using Google Calendar, Calendly, and Zoom. Handled invoicing and payment follow-ups, reducing overdue accounts by 30%.
Customer Support Specialist
Haul Auto
Jan 2024 - Jan 2026 (2 years)
Handled inbound and outbound calls, emails, and leads using RingCentral, Zendesk, and HubSpot. Managed customer and driver relationships to ensure smooth pickup and delivery operations.
Administrative Support Assistant
Remote SME Client
Jan 2022 - Jan 2023 (1 year)
Scheduled and coordinated 20+ weekly meetings and calls for senior management. Processed invoices, tracked payments, and compiled weekly progress reports.
Education
Degrees, certifications, and relevant coursework
Coursera
Virtual Assistant Certification, Virtual Assistant
Completed a Virtual Assistant Certification in 2023.
ALX Africa
Virtual Assistant Certification, Virtual Assistant
Completed a Virtual Assistant Certification in 2023.
Udemy
Virtual Assistant Certification, Virtual Assistant
Completed a Virtual Assistant Certification in 2023.
HubSpot Academy
Customer Service Excellence, Customer Service
Completed the Customer Service Excellence certification in 2022.
University of Port Harcourt
Bachelor of Education, Education
Bachelor of Education (B.Ed.) from the University of Port Harcourt.
Google Workspace Professional, Google Workspace
Completed the Google Workspace Professional certification in 2022.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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