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Gizem Ebdah

@gizemebdah

Customer Experience Specialist with a background in law.

Germany
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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

As a dedicated Customer Experience Specialist, I have honed my skills in enhancing customer satisfaction and streamlining service processes. My experience at TAS AG allowed me to develop a keen understanding of customer needs and the importance of effective communication in delivering exceptional service.

Currently, I am working as a Call Agent at Wattfox GmbH, where I continue to apply my expertise in customer interactions. My educational background in law, particularly in Information Law, equips me with a unique perspective on compliance and customer rights, further enhancing my ability to serve clients effectively.

Experience

Work history, roles, and key accomplishments

WG
Current

Call Agent

Wattfox GmbH

Oct 2024 - Present (10 months)

Currently working as a Call Agent, responsible for handling customer inquiries and providing support. This role involves direct communication with clients to resolve issues and offer assistance.

RP

Service Assistant

Ristorante PAM

Aug 2013 - Sep 2024 (11 years 1 month)

Worked as a Service Assistant, providing excellent customer service in a fast-paced restaurant environment. Responsibilities included taking orders, serving food, and ensuring customer satisfaction.

Education

Degrees, certifications, and relevant coursework

Hochschule Darmstadt logoHD

Hochschule Darmstadt

Bachelor of Laws, Informationsrecht

Pursued a Bachelor of Laws degree with a focus on Information Law. The curriculum covered legal principles and their application in the digital age.

Justus-Liebig-Universität Gießen logoJG

Justus-Liebig-Universität Gießen

Rechtswissenschaften, Rechtswissenschaften

Studied Legal Sciences, gaining foundational knowledge in various legal fields. This period provided a comprehensive understanding of legal theories and practices.

AL

Albertus-Magnus-Schule

Allgemeine Hochschulreife, General Studies

Completed the Allgemeine Hochschulreife, preparing for higher education. This period involved a broad curriculum across various subjects.

Tech stack

Software and tools used professionally

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Gizem Ebdah - Call Agent - Wattfox GmbH | Himalayas