Open to opportunities

Gizem Ebdah

@gizemebdah

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Customer Experience Specialist with a background in law.

Germany

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

As a dedicated Customer Experience Specialist, I have honed my skills in enhancing customer satisfaction and streamlining service processes. My experience at TAS AG allowed me to develop a keen understanding of customer needs and the importance of effective communication in delivering exceptional service.

Currently, I am working as a Call Agent at Wattfox GmbH, where I continue to apply my expertise in customer interactions. My educational background in law, particularly in Information Law, equips me with a unique perspective on compliance and customer rights, further enhancing my ability to serve clients effectively.

Experience

Work history, roles, and key accomplishments

Current

Call Agent

Current

Wattfox GmbH

Oct 2024 - Present (10 months)

Currently working as a Call Agent, responsible for handling customer inquiries and providing support. This role involves direct communication with clients to resolve issues and offer assistance.

Customer Service Communication Problem Solving Customer Support

Service Assistant

Ristorante PAM

Aug 2013 - Sep 2024 (11 years 1 month)

Worked as a Service Assistant, providing excellent customer service in a fast-paced restaurant environment. Responsibilities included taking orders, serving food, and ensuring customer satisfaction.

Customer Service Food Service Order Taking Teamwork Communication

Customer Experience Specialist

TAS AG

May 2020 - Jan 2022 (1 year 8 months)

Gained experience as a Working Student in Customer Experience, focusing on improving customer satisfaction and engagement. This role involved analyzing customer feedback and implementing strategies to enhance their experience.

Customer Experience Customer Satisfaction Data Analysis Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Hochschule Darmstadt

Bachelor of Laws, Informationsrecht

Pursued a Bachelor of Laws degree with a focus on Information Law. The curriculum covered legal principles and their application in the digital age.

Justus-Liebig-Universität Gießen

Rechtswissenschaften, Rechtswissenschaften

Studied Legal Sciences, gaining foundational knowledge in various legal fields. This period provided a comprehensive understanding of legal theories and practices.