Gizem Ebdah
@gizemebdah
Customer Experience Specialist with a background in law.
What I'm looking for
As a dedicated Customer Experience Specialist, I have honed my skills in enhancing customer satisfaction and streamlining service processes. My experience at TAS AG allowed me to develop a keen understanding of customer needs and the importance of effective communication in delivering exceptional service.
Currently, I am working as a Call Agent at Wattfox GmbH, where I continue to apply my expertise in customer interactions. My educational background in law, particularly in Information Law, equips me with a unique perspective on compliance and customer rights, further enhancing my ability to serve clients effectively.
Experience
Work history, roles, and key accomplishments
Call Agent
Wattfox GmbH
Oct 2024 - Present (10 months)
Currently working as a Call Agent, responsible for handling customer inquiries and providing support. This role involves direct communication with clients to resolve issues and offer assistance.
Service Assistant
Ristorante PAM
Aug 2013 - Sep 2024 (11 years 1 month)
Worked as a Service Assistant, providing excellent customer service in a fast-paced restaurant environment. Responsibilities included taking orders, serving food, and ensuring customer satisfaction.
Customer Experience Specialist
TAS AG
May 2020 - Jan 2022 (1 year 8 months)
Gained experience as a Working Student in Customer Experience, focusing on improving customer satisfaction and engagement. This role involved analyzing customer feedback and implementing strategies to enhance their experience.
Education
Degrees, certifications, and relevant coursework
Hochschule Darmstadt
Bachelor of Laws, Informationsrecht
Pursued a Bachelor of Laws degree with a focus on Information Law. The curriculum covered legal principles and their application in the digital age.
Justus-Liebig-Universität Gießen
Rechtswissenschaften, Rechtswissenschaften
Studied Legal Sciences, gaining foundational knowledge in various legal fields. This period provided a comprehensive understanding of legal theories and practices.
Albertus-Magnus-Schule
Allgemeine Hochschulreife, General Studies
Completed the Allgemeine Hochschulreife, preparing for higher education. This period involved a broad curriculum across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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