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Giuseppe Cusenza

@giuseppecusenza

I lead enterprise payment implementations, API integrations, and technical customer operations.

Netherlands
Message

What I'm looking for

I'm looking to improve AI-powered customer operations, automation, enterprise implementations, and long-term customer value across SaaS and payment platforms.

At Adyen, I lead enterprise onboarding and technical implementation projects for its payment platform, coordinating API integrations, solution design, platform configuration, and go-live delivery.

I've also served as a Technical Support Engineer for global enterprise merchants, resolving complex payment infrastructure and API issues through SQL investigations, root-cause analysis, and close collaboration with Engineering and Product teams. I help customers navigate PCI DSS, authentication, fraud prevention, and payment security while keeping stakeholders aligned through incidents and escalations.

Previously at Booking.com, I managed post-sales partner relationships and supported integrations across PMS, Channel Managers, and OTA connectivity. I'm passionate about AI-powered customer operations, automation, and helping enterprise customers achieve long-term value from technology platforms.

Experience

Work history, roles, and key accomplishments

Adyen logoAD

Project Operations Manager

Jan 2025 - Dec 2026 (1 year 11 months)

Lead enterprise customer onboarding and technical implementation projects for Adyen's payment platform, managing multiple workstreams from kickoff to go-live. Serve as primary liaison between customer technical teams and internal Engineering, Product, and Implementation teams.

Education

Degrees, certifications, and relevant coursework

UU

Unimorfe University

Bachelor of Science, Industrial Engineering & Management

Bachelor of Science in Industrial Engineering & Management from Unimorfe University.

Tech stack

Software and tools used professionally

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