giselle santana

With over a decade of experience in customer service and project coordination, I have honed my skills in training, data management, and client relations. At Fiserv, I excelled as a Remote Banking Escalation Agent, where I developed comprehensive training programs that enhanced service delivery and customer experience. My ability to utilize various virtual training tools, such as Zoom and Microsoft Teams, allowed me to conduct engaging training sessions that significantly improved team performance.

Prior to my role at Fiserv, I served as a Project Coordinator/Data Entry specialist at Bruni & Campisi HVAC/Plumbing LLC, where I effectively managed project activities, tracked deadlines, and ensured timely completion of deliverables. My attention to detail and strong organizational skills enabled me to maintain accurate project documentation and communicate effectively with stakeholders. I am passionate about fostering a collaborative work environment and am committed to continuous improvement in all aspects of my work.