Giselle Ferrera

Managed utility operations, audited account information, and prepared quarterly reports. Supported multiple markets and assisted with RUD research during peak periods.

Managed and resolved utility tickets related to billing disputes, shut-offs, meter requests, and trash service. Oversaw operational performance of third-party utility provider and coordinated across internal departments and utility providers.

Processed Quality Written response mail and executed Excel scripts for account correspondences. Managed distribution of overnight checks and investigated unidentified checks.

Consolidated daily paid-in-full reports and conducted analysis to ensure account accuracy. Researched fully paid accounts and facilitated issuance of notes and refund checks.

Managed mortgage and personal credit line accounts, processed returned tax forms, and prepared 1098 forms. Investigated discrepancies and compiled reports to ensure data accuracy.

Provided tailored product and fabric recommendations to customers and processed transactions. Maintained cleanliness and organization of shelves and products.

Addressed customer concerns and provided information on pet food and nutrition. Cared for animals in store, ensuring proper nutrition and clean habitats.

Welcomed and served customers, provided information about food ingredients, and processed orders at the register. Maintained cleanliness in the dining area.

Activities and societies: Minor in Japanese

Bachelor of Arts in International Studies with a focus on Security and Intelligence, and a minor in Japanese.

Completed a series of Incident Command System and National Incident Management System courses.