Dornah Syms

Collect and verify borrower documentation and analyze income documents to ensure underwriting compliance, facilitating transitions from application to underwriting to reduce delays and improve approval timelines.

Scheduled and dispatched vehicles with routing software, assisted with billing/payroll and fleet maintenance, and maintained regulatory compliance to enhance service efficiency and passenger experience.

Managed stocking, merchandising, and inventory accuracy for high-volume retail operations while delivering customer service and processing transactions efficiently to maintain store standards.

Led sales initiatives, trained team members, and provided performance feedback to drive revenue growth and ensure brand-aligned store presentation and policy compliance.

Handled inbound customer calls and resolved issues professionally, assisting customers with selections and deposits to ensure positive service experiences.

Processed rentals and exit transactions, promoted upgrades and insurance to exceed sales targets, and performed data entry to enhance customer satisfaction and throughput.

Completed a technical certificate program in customer service at Paul Mitchell The School in St. Louis from July 2016 to March 2017.

High school diploma with studies in general education and dance, completed at Central Visual & Performing Arts High School from August 2011 to May 2015.