Olivia (Benay) Simon

I am a customer service professional with hands-on experience in loan servicing, hospitality, and temporary management roles. I thrive in fast-paced environments, helping customers solve problems across phone, chat, and email while maintaining patience, empathy, and clear communication.

I have supported mortgage account inquiries, explained escrow analyses, and used servicing systems such as iAssist, Hoot, and Pathfinder to locate account information and resolve client concerns. I’ve also overseen daily restaurant operations, inventory, and team workflows to improve efficiency and guest satisfaction.

I am a quick learner who adapts easily to new systems and tools, dependable and team-oriented, and committed to keeping operations running smoothly while ensuring customers leave every interaction on a positive note.