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GISELE DUSHIME

@giseledushime

Customer Service Agent and finance-focused professional turning ideas into resilient, sustainable community impact.

Rwanda
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What I'm looking for

I’m looking for a role where I can deliver excellent customer service at the front line while using my finance and bookkeeping skills to support accurate records, smooth operations, and measurable, sustainable community outcomes.

I’m Gisele, passionate about turning ideas into projects that bring resilient and sustainable impact to the community. I hold a bachelor’s degree in Business Administration (Hons) Finance from University of Rwanda-College of Business and Economics.

In customer-facing roles, I’ve supported smooth travel experiences and strong relationships. At RWANDAIR, I handled passenger check-in, issued boarding pass and luggage labels, answered departure and arrival inquiries, allocated seat numbers, and helped ensure passengers are travelling safely.

Earlier, at GIA Property Talks, I strengthened customer service through product/service support and reliable order handling. I logged contacts in the customer database system and processed orders and transactions while maintaining solid customer relationships.

I also bring a finance mindset from my background and experience as a Finance Assistant at ILJIN Engineering & Construction. I managed data, records and reports, completed financial data entry and bookkeeping, prepared financial statements, updated financial records, and assisted audits.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

University of Rwanda - College of Business and Economics logoUE

University of Rwanda - College of Business and Economics

Bachelor of Business Administration (Hons), Finance

2014 - 2018

Completed a Bachelor’s degree in Business Administration (Hons) with a focus on Finance, covering areas such as financial accounting, project management, strategic management, and research analysis.

IS

Inyange Girl School of Science

Diploma in MCE, Mathematics, Computer Science & Economics

2011 - 2013

Earned a Diploma in MCE with coursework in Mathematics, Computer Science, and Economics.

Tech stack

Software and tools used professionally

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