GISELE DUSHIME
@giseledushime
Customer Service Agent and finance-focused professional turning ideas into resilient, sustainable community impact.
What I'm looking for
I’m Gisele, passionate about turning ideas into projects that bring resilient and sustainable impact to the community. I hold a bachelor’s degree in Business Administration (Hons) Finance from University of Rwanda-College of Business and Economics.
In customer-facing roles, I’ve supported smooth travel experiences and strong relationships. At RWANDAIR, I handled passenger check-in, issued boarding pass and luggage labels, answered departure and arrival inquiries, allocated seat numbers, and helped ensure passengers are travelling safely.
Earlier, at GIA Property Talks, I strengthened customer service through product/service support and reliable order handling. I logged contacts in the customer database system and processed orders and transactions while maintaining solid customer relationships.
I also bring a finance mindset from my background and experience as a Finance Assistant at ILJIN Engineering & Construction. I managed data, records and reports, completed financial data entry and bookkeeping, prepared financial statements, updated financial records, and assisted audits.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Rwandair
Dec 2021 - Present (4 years 5 months)
Check in passengers, issue boarding passes and luggage labels, handle departure/arrival enquiries, assign seat numbers, and ensure passengers travel safely.
Customer Service & Front Desk Officer
GIA Property Talks
May 2021 - Dec 2021 (7 months)
Answered questions about company products and services, maintained customer relationships, logged customer contacts in the customer database, and processed orders and transactions.
Customer Service Agent
Rwandair
Sep 2019 - Mar 2021 (1 year 6 months)
Performed passenger check-in, issued boarding passes and luggage labels, managed departure/arrival enquiries, assigned seat numbers, and ensured passenger safety during travel.
Finance Assistant
ILJIN Engineering & Construction
Jan 2019 - Sep 2019 (8 months)
Managed financial data entry and bookkeeping, prepared financial statements, updated and maintained financial records, and supported audits.
Education
Degrees, certifications, and relevant coursework
University of Rwanda - College of Business and Economics
Bachelor of Business Administration (Hons), Finance
2014 - 2018
Completed a Bachelor’s degree in Business Administration (Hons) with a focus on Finance, covering areas such as financial accounting, project management, strategic management, and research analysis.
Inyange Girl School of Science
Diploma in MCE, Mathematics, Computer Science & Economics
2011 - 2013
Earned a Diploma in MCE with coursework in Mathematics, Computer Science, and Economics.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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