I've supported JetBlue Airways customers with high-volume inbound inquiries involving flight changes, cancellations, baggage concerns, and general service questions.
I provide clear, professional support while following airline policies, procedures, and systems to help customers receive accurate information and satisfactory resolutions.
Previously, at Across Horizon Kigali IT HUB, I assisted customers by phone and email with account issues, financial transactions, billing processes, payment options, and account details.
My field experience with Alliance for Healthy Communities includes collecting qualitative and quantitative survey data, submitting weekly data to supervisors, paying local collaborators, and preparing field collection reports.
