Benithe Berwa
@benitheberwa
Customer-focused operations professional with strong analytics and sales experience.
RwandaWhat I'm looking for
I am a customer-focused operations professional with experience in passenger profiling, retail banking sales, and visa center supervision. With an academic background in Applied Mathematics and an MSc in Economics, I apply data-driven thinking to improve customer experience, security, and operational efficiency.
Throughout roles at Brussels Airlines, GTBank and FedEx-related centres, I have delivered high-quality customer service, managed portfolios, produced operational reports, and led daily team activities to meet service and security standards. I am detail-oriented, proactive in identifying opportunities, and committed to continuous improvement.
Experience
Work history, roles, and key accomplishments
Profiler
Brussels Airlines Rwanda
Jun 2018 - Present (7 years 7 months)
Check passenger travel documents, facilitate boarding/deboarding and baggage reconciliation, and conduct ground security operations while maintaining high customer service and reporting incidents for corrective actions.
Sales Officer
GTBank Rwanda Ltd
May 2016 - Dec 2017 (1 year 7 months)
Managed a defined client portfolio through prospecting, borrower due diligence and credit proposal preparation, delivering sales targets and preparing regular reports to support relationship growth.
Supervisor
UK Visa Application Centre by FedEx
Mar 2014 - Apr 2016 (2 years 1 month)
Coordinated visa application center operations including reception, biometrics, interviews and enquiries, and produced daily to monthly operational reports to ensure service quality.
Customer Service Rep
FedEx Rwanda
Jul 2013 - Feb 2014 (7 months)
Managed front-desk reception, switchboard and shipment coordination, performed cashier duties and tracked deliveries using FedEx systems to ensure timely service.
Education
Degrees, certifications, and relevant coursework
Kigali Independent University (ULK)
Master of Science, Economics
2015 - 2016
Completed a Master of Science in Economics with coursework and research focused on economic analysis and policy.
Kigali Institute of Science and Technology (KIST)
Bachelor of Science, Applied Mathematics (Statistics)
2010 - 2013
Earned a Bachelor of Science in Applied Mathematics with a focus on statistics and quantitative analysis.
Availability
Location
RwandaAuthorized to work in
Job categories
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