Gisele De Souza
@giseledesouza
Customer-focused assistant manager with 10+ years of experience.
What I'm looking for
I am a dedicated and customer-focused professional with over 10 years of experience in receptionist and office assistant roles. My bilingual skills in English and Portuguese allow me to effectively communicate with a diverse clientele. I pride myself on my ability to handle high-volume calls and appointments while maintaining a positive attitude and professionalism, even in fast-paced environments.
In my most recent role as an Office Assistant Manager at Rev 3 Tile & Flooring, I managed billing, insurance claims, and patient records while ensuring exceptional customer service. My experience also includes assisting with dental procedures and promoting company services through social media. I am committed to resolving customer inquiries with empathy and efficiency, making me a valuable asset to any team.
Experience
Work history, roles, and key accomplishments
Office Assistant Manager
Rev 3 Tile & Flooring
Jan 2019 - Dec 2024 (5 years 11 months)
Managed a high volume of inbound and outbound calls, efficiently handling appointment scheduling. Resolved customer inquiries with empathy and professionalism, ensuring customer satisfaction.
Dental Assistant Manager Hybrid
Dr. Richard H. Carlson DDS
Jan 2007 - Dec 2019 (12 years 11 months)
Greeted and scheduled patients in person and over the phone, managing billing and insurance claims while maintaining accurate patient records. Assisted with dental procedures and ensured proper sterilization protocols.
Education
Degrees, certifications, and relevant coursework
High School
High School Diploma, General Studies
2002 - 2006
Completed high school education, gaining foundational knowledge and skills. Developed strong communication and organizational abilities.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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