GirlCode User
@girlcodeuser
I deliver customer support across airline, insurance, retail, and digital service environments.
South AfricaWhat I'm looking for
I've supported customers for easyJet Airlines, Allstate Insurance, and Meta campaigns, handling concerns professionally across fast-paced service environments.
As a Senior Associate - Operation with WNS on the Allstate Insurance campaign, I communicate clearly, understand customer concerns, and provide appropriate assistance.
My work as a Travel Advisor at Concentrix and Operations Customer Expert at Teleperformance strengthened my ability to stay patient, accurate, and solution-oriented while supporting diverse international customers.
I'm comfortable working remotely and independently, managing schedules, meeting deadlines, learning new systems, and helping customers feel heard and respected.
Experience
Work history, roles, and key accomplishments
Senior Associate - Operation
WNS
Jan 2026 - Present (9 months)
Handles customer service operations for Allstate Insurance, communicating effectively with customers and providing appropriate assistance.
Assisted customers for easyJet Airlines, handling customer needs in a fast-paced environment and maintaining a positive customer experience.
Provided customer operations support for Meta, handling customer interactions professionally.
Language Consultant
MPC Recruitment
Feb 2018 - Aug 2018 (6 months)
Interacted with people from different backgrounds, understanding individual needs and communicating information clearly and effectively.
Retail - Customer Service
Edgars
Nov 2016 - Jan 2017 (2 months)
Provided customer service in a retail environment, handling customer-related complaints and assisting with payments.
Receptionist
Soviet Engineering Union cc
Jan 2010 - Dec 2012 (2 years 11 months)
Worked as a part-time receptionist during school holidays, handling customer-related complaints and ensuring correct processes at point of sale.
Education
Degrees, certifications, and relevant coursework
Centre of Science and Technology (COSAT)
National Senior Certificate, General Secondary Education
Activities and societies: Member of the school leadership council; Epoch Optima Mathematics Mentor; Debate Team; Urban Provincial public speaking; Top 10 senior academy speaker; awarded gold medal at Eskom Expo for Young Scientist 2015; participated in The Queen's Commonwealth essay competition 2015.
Completed Grade 12 at Centre of Science and Technology (COSAT), with subjects including Mathematics, Life Sciences, Information Technology, and Physical Sciences.
Availability
Location
South AfricaAuthorized to work in
Job categories
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