Open to opportunities

Giovanni tumino

@giovannitumino

Message

Customer service representative with strong communication and problem-solving skills.

Malta

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

My name is Giovanni Tumino, and I am a dedicated customer service representative with extensive experience in providing exceptional support to clients. I have honed my skills in communication, empathy, and problem-solving through various roles in the customer service sector. At Brainrocket, I engage with customers through online chats and emails, ensuring their satisfaction and addressing any concerns they may have.

Previously, I worked at Centrecom Ltd as an Italian-speaking customer care agent, where I managed outbound calls and assisted customers with their inquiries. My commitment to maintaining high standards of service and my ability to work efficiently under pressure have been key to my success in these roles. I am also proficient in using various digital tools, including Zendesk and Microsoft Office Suite, which enhance my ability to provide timely and effective support.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Brainrocket (Soft2Bet)

Feb 2023 - May 2025 (2 years 3 months)

Communicated with customers through online chats and emails, maintaining a prompt and empathetic attitude. Acknowledged and resolved customer complaints by knowing products thoroughly and providing professional support.

Customer Service Chat Email Communication Product Knowledge Customer Satisfaction

Italian Speaking Customer Care Agent

Centrecom Ltd

Jun 2021 - Feb 2023 (1 year 8 months)

Handled outbound telephone calls, providing information and assistance to customer inquiries and requests. Completed all related documentation and data entry to a high standard using Excel, ensuring excellent customer service levels were maintained.

Customer Care Outbound Calling Data Entry Excel Problem Solving Customer Relationship Management Confidentiality

Accommodation Representative

AM Language Studio

Dec 2020 - Apr 2021 (4 months)

Managed the welcome and daily operations for student arrivals and departures. Developed strong customer care skills, flexibility, and the ability to work effectively as part of a team.

Customer Care Flexibility Teamwork Logistics Hospitality

Betting Store Attendant

Gaming Operations Limited (Izibet)

Jul 2019 - Sep 2019 (2 months)

Managed the day-to-day operations of a retail betting store, including opening and closing procedures. Served as the primary customer contact, handling queries, resolving technical issues, and managing cash transactions.

retail management Communication Reporting

Education

Degrees, certifications, and relevant coursework

Am Language Studio

General English Course, English Language

Grade: B1 - Intermediate Level

Completed a General English Course to improve English language proficiency. Focused on developing intermediate-level English skills, achieving a B1 level.

Berlitz School

General English Course, English Language

Undertook a General English Course to enhance English language abilities. The program focused on foundational English skills.

Istituto Tecnico Commerciale I.G.E.A.

Secondary School Diploma, Commercial and Technical Studies

Obtained a Secondary School Diploma from a technical commercial institute. The curriculum likely included commercial and technical subjects relevant to business.