Ivan Millozzi
@ivanmillozzi
Experienced customer support specialist with a focus on compliance.
MaltaWhat I'm looking for
I'm Ivan Millozzi, a dedicated Customer Support Specialist with over 14 years of experience in both remote and office-based environments. My expertise lies in managing international customer interactions through various channels, including chat, email, and phone. I have a strong background in KYC, fraud prevention, AML, and compliance, which has equipped me with a deep understanding of banking regulations. I thrive in fast-paced, high-pressure environments, consistently delivering exceptional customer service and operational excellence.
Throughout my career, I have successfully supported multinational teams and resolved complex customer issues, ensuring a high level of customer satisfaction. My commitment to compliance is evident in my achievement of 100% adherence to European KYC and anti-fraud regulations while working at Bet365. I am passionate about leveraging my skills in SaaS, fintech, and e-commerce sectors, where I can contribute to enhancing customer experiences and operational efficiency.
Experience
Work history, roles, and key accomplishments
European Customer Support Advisor
Bet365
Sep 2011 - Present (14 years 9 months)
As a European Customer Support Advisor, I provided multilingual support through live chat, email, and phone, assisting customers with account management and troubleshooting. I ensured 100% compliance with European KYC and anti-fraud regulations, enhancing the organization's risk management framework while working in a high-pressure environment.
European Customer Support Advisor
Bet365
Sep 2011 - Present (14 years 9 months)
As a European Customer Support Advisor, I provided multilingual support via live chat, email, and phone, assisting customers with account management and troubleshooting. I achieved 100% compliance with European KYC and anti-fraud regulations, enhancing the organization's risk management framework while working in a high-pressure environment.
Education
Degrees, certifications, and relevant coursework
Ivan hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
MaltaAuthorized to work in
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