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Giovanna Morel

@giovannamorel

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I build microlearning, eLearning, and onboarding programs that reduce ramp time and improve workforce readiness.

United States

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What I'm looking for

I'm seeking a Learning Experience Designer role where I can use instructional design and digital learning to build a thriving, future-ready workforce in property management.

I've designed learning programs, onboarding pathways, SOP ecosystems, and mobile-friendly content for Diamond Smokehouse Enterprises and Yaamava' Resort & Casino. My work has reduced onboarding ramp time by 30% and increased training impact by 25%.

I create microlearning, eLearning, job aids, facilitator guides, and scalable knowledge repositories, while partnering with Operations, HR, IT, Quality, leaders, and subject-matter experts. I've also facilitated ILT and VILT programs, achieved 95% learner satisfaction and proficiency results, and supported enterprise system rollouts through practical, role-aligned training.

Experience

Work history, roles, and key accomplishments

Director of Operations & Training

Diamond Smokehouse Enterprises, Inc.

Aug 2025 - Sep 2026 (1 year 1 month)

Designed modern learning programs with microlearning, self-led modules, and mobile-friendly content. Audited SCORM-based modules and built onboarding pathways to reduce ramp time.

Instructional Design Microlearning Articulate Rise Articulate Storyline SCORM Onboarding Project Management Stakeholder Management Data Analysis

Policy & Procedures Specialist, Food & Beverage

Yaamava' Resort & Casino

Dec 2022 - Aug 2025 (2 years 8 months)

Designed SOPs, manuals, job aids, and learning resources used enterprise wide. Conducted learning needs analysis and facilitated workshops to support adoption of new processes.

Instructional Design SOP Development Job Aids Needs Analysis Facilitation Knowledge Management Data Analysis

Training Specialist, Food & Beverage

Yaamava' Resort & Casino

Apr 2022 - Dec 2022 (8 months)

Developed blended learning programs including ILT, VILT, microlearning, and job aids. Facilitated certification sessions for groups of 40-60 learners, achieving a 95% learner proficiency rate.

Blended Learning ILT Microlearning Job Aids Assessments Adult Learning Principles Instructional Design Facilitation RSB Certification Training For Intervention Procedures (TIPS) Certification

Supervisor, Food & Beverage

Yaamava' Resort & Casino

Oct 2021 - Apr 2022 (6 months)

Implemented daily training and coaching for frontline teams, ensuring adherence to SOPs and operational requirements. Played a key role in documentation updates and knowledge sharing.

Training Coaching Performance Support Documentation Knowledge Sharing Instructional Design

Hotel Retail Manager

Soboba Casino Resort

Jan 2019 - Oct 2021 (2 years 9 months)

Enhanced training materials, SOPs, and onboarding programs for new retail operations. Executed cross-functional project management for two new store openings and cabana rental spaces.

Training Materials SOP Development Onboarding Project Management Cross Functional Projects Learning Experience Design

Business Owner/Operator

Destination Coffee Bar & Bistro

Apr 2016 - Jan 2019 (2 years 9 months)

Coordinated all training, onboarding, and documentation for a multi-concept operation. Built learning systems supporting hiring, development, and operational consistency.

Training Onboarding Documentation Project Management Instructional Design Learning Experience Design

Store Manager

Starbucks Coffee Corp

Apr 2004 - Apr 2015 (11 years)

Delivered operations training coordination, coaching, and development for supervisors and baristas. Created content development and operational documentation supporting performance and consistency.