Open to opportunities

Giovanna Baierle Giraldini

@giovannabaierle

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Experienced foreign trade analyst with strong negotiation, communication and relationship skills.

Brazil

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What I'm looking for

I am seeking a dynamic role in a collaborative environment that fosters creativity and personal growth. Ideally, this position would be primarily remote while encouraging and enabling meaningful interaction with clients, teammates, and other stakeholders.

I am Giovanna Baierle Giraldini, an accomplished professional with an undergraduate degree in Foreign Trade and an MBA in Communication and Social Media. My extensive experience in sales and customer service has honed my negotiation skills and ability to build lasting relationships with clients. I have a proven track record of managing international and national client portfolios, representing national brands abroad, and ensuring seamless order placements and follow-ups.

My time spent abroad has significantly enhanced my adaptability and intercultural understanding, allowing me to thrive in diverse environments. I have successfully worked with various online management systems, including Shopify, and have a strong background in e-commerce and social media content creation. My bilingual capabilities in English and Spanish, alongside my native Portuguese, further empower me to engage with a wide range of clients and stakeholders.

Experience

Work history, roles, and key accomplishments

Foreign Trade Analyst

Father & Company

Mar 2020 - Dec 2022 (2 years 9 months)

Managed international and national client portfolios, represented national brands abroad, and oversaw order placements and follow-ups until arrival. Developed strong negotiation and relationship skills through extensive customer service experience.

Client Management Negotiation Customer Service Order Management Sales Strategy Relationship Building

E-commerce Assistant

Marétoa Bikinis

Jun 2020 - Mar 2021 (9 months)

Created content for social media and managed customer service. Worked with online management systems like Shopify for invoice issuing and stock control.

Social Media Management Content Creation Customer Service Shopify Inventory Management

Administrative Assistant

Loja Refabulous Decor

Sep 2018 - May 2019 (8 months)

Performed general sales functions, product registration, inventory management, and cash flow management. Assisted in social media customer service and content production.

Administrative Support Sales Inventory Management Cash Flow Management Social Media Content Production Teamwork

Education

Degrees, certifications, and relevant coursework

Universidade Paulista

MBA, Communication and Social Media

Management of the international and national client portfolio. Representation for sale of national brands abroad. Placement and follow-up of orders and monitoring until arrival.

Fundação Universidade Regional de Blumenau

Undergraduate Degree, Foreign Trade

Undergaduate degree in Foreign Trade, with a MBA degree in Communication and Social Media. Extensive experience in the commercial area of sales and customer service, standing out for my negotiation and relationship skills.