Open to opportunities

Giorgi Pheradze

@giorgipheradze

Message

I manage iGaming accounts and deliver personalized customer support.

Georgia

Message

What I'm looking for

I'm looking for a customer-facing role where I can manage accounts, solve issues, deliver high-quality support, and continue developing my analytical and communication skills.

At SixValues, I manage customer accounts in a fast-paced iGaming environment, building client relationships and delivering personalised support to improve satisfaction and retention.

Previously, I supported AI and machine learning services at RWS Group by providing accurate data and following guidelines to help train and evaluate AI systems.

Across five years in service support at Evolution, I troubleshot technical issues, tracked service requests, maintained detailed records, and helped clients reach seamless resolutions.

I also worked as a Game Presenter, overseeing table games and interacting with players during live streams. These roles strengthened my communication, presentation, multitasking, and attention to detail.

Experience

Work history, roles, and key accomplishments

Current

VIP Account Manager

Current

SixValues

Jan 2026 - Present (7 months)

Managed customer accounts within a fast-paced iGaming environment, building client relationships and delivering personalised support to improve satisfaction and retention. Monitored customer activity, resolved issues, and collaborated with internal teams while meeting performance targets and maintaining high service standards.

Customer Relationship Management Account Management Issue Resolution Collaboration Performance Monitoring

AI ML Services Data Provider

RWS Group

Jan 2025 - Jan 2026 (1 year)

Contributed to AI and machine learning services as a data provider, supporting the development and improvement of data-driven models. Ensured data accuracy and followed guidelines to train and evaluate AI systems, enhancing analytical skills and attention to detail.

Analytical Skills Attention To Detail AI Training Machine Learning

Service Support Specialist

Evolution

Jan 2020 - Jan 2025 (5 years)

Dedicated and customer-focused Service Support Specialist with over 3 years of hands-on experience in delivering top-tier support to clients. Excelled in troubleshooting technical issues, ensuring seamless issue resolution, managing customer accounts, tracking service requests, and maintaining detailed records.

Customer Support Troubleshooting Issue Resolution Account Management Record keeping

Game Presenter

Evolution

Jan 2018 - Jan 2020 (2 years)

Oversaw table games and actively participated in player interactions during live streams. Enhanced presentation aptitude, verbal communication, and multitasking prowess.

Presentation Skills Verbal Communication Multitasking Live Streaming