Open to opportunities

Gioele Novara

@gioelenovara

Message

Front Desk Agent focused on smooth guest experiences and proactive customer support.

Italy

Message

What I'm looking for

I’m currently seeking a junior remote customer support role where strong communication and problem-solving skills can make a real difference. I want to deliver empathetic, patient help and keep customers confident at every step.

I’m a FrontDeskAgent with hands-on experience managing daily hostel operations, from check-in/check-out to room upkeep and buffet breakfast service. I’m known for a “Customer-oriented professional” mindset that keeps interactions smooth, welcoming, and efficient in an international environment.

I’ve also built strong retail and service skills as a SalesAssistant at Mediaworld, delivering personalized product consultations and software sales in fast-paced, multicultural settings. I maintained department presentation standards while helping diverse customers with empathy and patience.

More recently, I’ve supported seamless daily operations through roles like CashierandStockroomAssistant and Promoter, handling checkout work, online order processing, stock accuracy, and customer inquiries. Currently, I’m looking for a junior remote customer support role where my communication and problem-solving strengths can make a real difference.

Experience

Work history, roles, and key accomplishments

Front Desk Agent

Combo

Jan 2025 - Jan 2026 (1 year)

Managed daily hostel operations, including check-in/check-out, room upkeep, and front-desk customer assistance. Supported guest satisfaction through hospitality services and payment handling in a fast-paced international environment.

Front Desk Operations Check Out Customer Service Hospitality Payments Processing Guest Relations Buffet Service

Sales Assistant

Mediaworld

Jan 2023 - Jan 2024 (1 year)

Provided personalized product consultations and supported software sales in the computer department. Maintained presentation standards while delivering empathetic customer support in a fast-paced, multicultural retail environment.

Retail Sales Software Sales Customer Support Active Listening Problem Solving

Cashier & Stockroom Assistant

Carrefour

Jan 2022 - Jan 2023 (1 year)

Assisted customers at checkout and handled online order processing and customer inquiries. Maintained stock accuracy and store organization to support seamless daily operations.

Cashiering Order Processing Order Inquiries Customer Service Retail Operations Stockroom Support

Security & Reception Assistant

Issvs S.p.A.

Jan 2021 - Jan 2022 (1 year)

Provided reception and visitor assistance at Bologna Fiere, prioritizing visitor safety and comfort. Supported smooth onsite operations through direct assistance and coordination.

Security Awareness Customer Service Visitor Safety event support

Promoter

LFMGroup S.r.l.

Jan 2022 - Present (4 years 3 months)

Promoted and sold TVs and electronics by delivering hands-on customer service with tailored recommendations. Focused on converting interest into sales through clear product guidance.

Electronics Sales Product Promotion Recommendations Customer Service Product Knowledge Retail Marketing