Gioele Novara
@gioelenovara
Front Desk Agent focused on smooth guest experiences and proactive customer support.
What I'm looking for
I’m a FrontDeskAgent with hands-on experience managing daily hostel operations, from check-in/check-out to room upkeep and buffet breakfast service. I’m known for a “Customer-oriented professional” mindset that keeps interactions smooth, welcoming, and efficient in an international environment.
I’ve also built strong retail and service skills as a SalesAssistant at Mediaworld, delivering personalized product consultations and software sales in fast-paced, multicultural settings. I maintained department presentation standards while helping diverse customers with empathy and patience.
More recently, I’ve supported seamless daily operations through roles like CashierandStockroomAssistant and Promoter, handling checkout work, online order processing, stock accuracy, and customer inquiries. Currently, I’m looking for a junior remote customer support role where my communication and problem-solving strengths can make a real difference.
Experience
Work history, roles, and key accomplishments
Front Desk Agent
Combo
Jan 2025 - Jan 2026 (1 year)
Managed daily hostel operations, including check-in/check-out, room upkeep, and front-desk customer assistance. Supported guest satisfaction through hospitality services and payment handling in a fast-paced international environment.
Sales Assistant
Mediaworld
Jan 2023 - Jan 2024 (1 year)
Provided personalized product consultations and supported software sales in the computer department. Maintained presentation standards while delivering empathetic customer support in a fast-paced, multicultural retail environment.
Assisted customers at checkout and handled online order processing and customer inquiries. Maintained stock accuracy and store organization to support seamless daily operations.
Security & Reception Assistant
Issvs S.p.A.
Jan 2021 - Jan 2022 (1 year)
Provided reception and visitor assistance at Bologna Fiere, prioritizing visitor safety and comfort. Supported smooth onsite operations through direct assistance and coordination.
Promoter
LFMGroup S.r.l.
Jan 2022 - Present (4 years 3 months)
Promoted and sold TVs and electronics by delivering hands-on customer service with tailored recommendations. Focused on converting interest into sales through clear product guidance.
Education
Degrees, certifications, and relevant coursework
Alma Mater Studiorum University of Bologna
Bachelor's degree, Anthropology, Religions, and Eastern Civilizations
Bachelor’s degree in Anthropology, Religions, and Eastern Civilizations at the University of Bologna (currently ongoing).
Liceo Artistico Michelangelo Buonarroti - Trapani
High School Diploma
High School Diploma from Liceo Artistico Michelangelo Buonarroti in Trapani.
Availability
Location
Authorized to work in
Job categories
Skills
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