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Aurora Scuppa

@aurorascuppa

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Front Desk Agent at Pellicano Hotels who handled guest check-ins, payments, and hotel CRM operations.

Italy

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At Pellicano Hotels, I welcomed guests according to LQA standards, handled check-in and check-out, processed payments, and used Opera.

At Vigna Caio Relais & Spa, I managed reservations by phone, online, and in person, supported guests, and used Slope. My hospitality experience also includes serving guests at Ristorante Number One and Agriturismo Lo Sciambreto.

At Roma Open Bus, I welcomed tourists onboard, checked tickets, and made English-language announcements about routes and Rome. I’m studying Foreign Languages & Tourism Management at University of Roma Tre, building on my English and Spanish studies.

Experience

Work history, roles, and key accomplishments

Front Desk Agent

Pellicano Hotels

Mar 2026 - Apr 2026 (1 month)

Handled customer reception, check-in/check-out, payments, and guest assistance. Coordinated with other departments and managed back office operations.

Opera Customer Service Check in Check out Payment Processing Communication Skills Coordination

Front Desk Agent

Vigna Caio Relais & Spa

Jun 2025 - Sep 2025 (3 months)

Managed customer reception, check-in/check-out, payments, and reservations. Provided guest assistance and coordinated with other departments.

Slope Customer Service Check in Check out Payment Processing Reservation Management Communication Skills Coordination

Waitress

Ristorante Number One

Aug 2020 - Sep 2025 (5 years 1 month)

Provided table service, served food and beverages, and processed payments. Managed events and ensured knowledge of food allergies.

Table Service Food and Beverage Payment Processing Event Management Food Allergy Management

Customer Service Staff

Touristation

Mar 2024 - Apr 2024 (1 month)

Provided front desk services including ticket control, sales, and bookings. Guided tourists through main monuments in Rome.

Customer Service Ticketing Controls Sales Booking Tour Guiding

Onboard Assistant

Roma Open Bus

Oct 2022 - Jan 2023 (3 months)

Handled sales, ticket checking, and English-language announcements. Managed tourist reception and onboard event coordination.

Sales Ticket Checking English Announcements Customer Service Problem Solving Stress Management Group Management

Waitress

Agriturismo Lo Sciambreto

Jul 2019 - Dec 2020 (1 year 5 months)

Provided table service, served food and beverages, and managed events. Demonstrated teamwork and stress management.

Table Service Food and Beverage Event Management Teamwork Stress Management Buffet Setup

Education

Degrees, certifications, and relevant coursework

University of Roma Tre

Postgraduate course in Lingue e Management del Turismo, Tourism

2025 -

Postgraduate course in Foreign Languages and Tourism Management, covering tourism marketing, hotel management, digital tourism, and more. Currently ongoing.

University of Roma Tre

Bachelor's degree, Foreign Languages and Literatures

2019 - 2024

Grade: 110/110 cum laude

Bachelor's degree in Foreign Languages and Literatures for Intercultural Communication, with advanced knowledge of English and Spanish. Graduated with honors.