Anna Asha Ambrosioni
@annaashaambrosioni
Hospitality professional delivering guest-focused front office and resident assistance with English fluency.
ItalyWhat I'm looking for
Sono una professionista dell'ospitalità con esperienza pluriennale in front office, booking e assistenza residente per tour operator internazionali. Ho gestito l'accoglienza, le prenotazioni, i check-in/check-out e il coordinamento tra reparti, assicurando soggiorni fluidi e un elevato livello di soddisfazione degli ospiti.
Ho lavorato come responsabile assistenza residente per Veratour alle Maldive e come assistente turistica per Alpitour in strutture multiple, fornendo supporto 24/7, vendita e coordinamento escursioni, gestione emergenze e attività amministrative, il tutto con eccellente padronanza dell'inglese (C2).
Experience
Work history, roles, and key accomplishments
Front Office & Booking
Hotel Rivarolo
Jan 2026 - Present (2 months)
Managed front desk operations, guest check-ins/outs and online bookings to ensure high guest satisfaction; handled phone/email inquiries and rate/availability control.
Resident Assistance
Veratour
Jan 2024 - Jan 2025 (1 year)
Managed complete guest experience at resort including airport transfers, rooming files and 24/7 guest support; coordinated with departments for VIPs and resolved varied guest issues promptly.
Tourist Assistant
Alpitour
Jan 2023 - Jan 2024 (1 year)
Oversaw guest services across up to nine hotels with 24/7 in-person and online support, sold and coordinated excursions, handled emergencies and monthly settlements to maintain operator standards.
Education
Degrees, certifications, and relevant coursework
EF Education First
Certificate, Hospitality and Tourism
2021 - 2022
Course in hospitality and hotel & tourism covering customer service, digitalization, and guest experience fundamentals; improved English proficiency.
Liceo Felice Faccio
High School Diploma, General/High School
High school diploma with development of communication, creative thinking, problem solving and teamwork skills.
Availability
Location
ItalyAuthorized to work in
Job categories
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