Damjan Mitrovic

Operated evening and night front-office operations as the sole point of contact for guest needs, coordinating staff and managing incidents in the absence of management. Handled 60–80 guest interactions per shift, resolved complaints independently (including compensations/upgrades), and managed PMS bookings, overbooking, OTA communications, and end-of-shift cash closure across multiple languages.

Produced technical documentation for ventilated façade systems from concept drawings through execution packages. Coordinated client information with the production department and created 3D models and drawings in Autodesk Inventor and AutoCAD, including KKS drawings and material schedules.

Managed full bar operations during peak Alpine season, serving an international clientele. Provided fast, precise service while communicating professionally in German and English.

Worked across Berlin hospitality and customer service venues, applying corporate European service standards in high-volume, multinational environments. Served guests using English and German as primary operating languages (with Serbian in daily use), adapting communication for diverse cultural backgrounds.

Autonomously managed the bar in a 5-star hotel during the summer season, handling stock, supplier orders, and inventory. Delivered VIP guest service with a personalized approach and bespoke cocktail menu for multilingual clientele.