Gina Yfarraguerri
@ginayfarraguerri
Customer experience and compliance leader delivering data-driven growth and client value.
MexicoWhat I'm looking for
I’m a sales and customer experience leader with a background spanning Customer Success, Credit Analysis, and RTA and Compliance. As Head of Customer Experience at KORE Payment, I focus on collaborative, results-driven leadership that turns client needs into measurable outcomes.
Previously at SpotOn, I led Real-Time Analytics and Compliance for the Business Development division—building compliance programs, partnering with regulatory bodies, and integrating real-time analytics into decision-making. I also bring a strong operational foundation from earlier roles in credit collections and customer service, and I mentor high-performing teams to strengthen accountability, monitoring, and reporting.
Experience
Work history, roles, and key accomplishments
Leads Customer Experience at KORE Payment.
Served as a Client Development Specialist at KORE Payment.
Led and oversaw Real-Time Analytics and Compliance functions for SpotOn's Business Development (BDR) division, including compliance program development and monitoring. Managed relationships with regulatory bodies and provided strategic guidance to senior leadership on compliance risks and mitigation.
• Lead and oversee the Real-Time Analytics and Compliance functions for SpotOn's Business Development (BDR) division.
• Develop and implement comprehensive compliance programs, ensuring adherence to applicable industry regulations and internal policies.
• Establish and maintain strong working relationships with regulatory bodies, ensuring SpotOn's compliance with evolving standards.
• Drive the in
Provided Spanish interpretation and translation support through Lionbridge.
Headed Real-Time Analytics (RTA) for new accounts at SpotOn.
Worked as a Business Development Representative at SpotOn.
Worked as a Remote Usability Specialist for uTest.
- Negotiating to collect overdue payments
- Understanding customers' financial arrangements and requirements
-Securing repayment of overdue funds
- Maintaining the brand proposition and customer loyalty
- Using negotiation and relationship management skills
- Listening to and acknowledging customer concerns
- Understanding credit card financial principles
Served as an Executive Administrative Assistant for Grupo Andanac, S.A. de C.V.
- Answer incoming communications from customers (150+ calls per day)
- Conduct research to provide answers for customers to resolve their issues
- De-escalate situations
- Do troubleshooting, both equipment and software
Education
Degrees, certifications, and relevant coursework
Universidad del Claustro de Sor Juana
Bachelor's degree, Audiovisual Communications
2009 - 2015
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
Skills
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