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Gina Yancey

@ginayancey

Data Entry Specialist who researched fraud cases for Adnet/Accounttemps and supported process improvements in remote work.

United States

Message

What I'm looking for

I'm looking to contribute my data management experience to Little Sprouts' mission of providing exceptional early education.

At Adnet/Accounttemps, I established fraud and racketeering cases from the US OIG/Department of Labor Hotline for OIG contracts. I also researched and reported high-value criminal activities with Fraud Investigators.

I assisted supervisors and team members with time-saving process improvements, maintaining productivity and accuracy while working remotely.

At Painting With A Twist, I managed billing operations and customer email communications. I also handled inventory and procurement, and supported class scheduling and employee rostering.

Earlier, I worked in fraud support at Synchrony Bank (GE) and contributed to CAD design and drafting at KCI Technologies, Inc. My experience also includes medical billing, customer service, and retail operations.

Experience

Work history, roles, and key accomplishments

Manager

Painting With A Twist

Feb 2024 - Jul 2026 (2 years 5 months)

Managed billing operations, customer communications, inventory, and procurement. Mentored staff, scheduled classes, and supported studio operations.

Billing Customer Service Inventory Management Mentorship Scheduling Event Planning Art Instruction

Data Entry Specialist

Adnet/Accounttemps

Mar 2023 - Oct 2023 (7 months)

Established fraud and racketeering cases from the US OIG/Department of Labor Hotline. Collaborated with fraud investigators and supported process improvements.

Data Entry Fraud Detection Research Collaboration Remote Work

Team Leader, Assistant to Manager

Pet Supplies Plus

Feb 2019 - Mar 2023 (4 years 1 month)

Managed customer engagement, cash operations, and daily banking. Provided training and mentorship, oversaw store operations, and handled inventory.

Customer Service Cash Handling Training Inventory Management Store Operations Animal Care

Fraud Specialist

Synchrony Bank (GE)

Oct 2012 - Feb 2019 (6 years 4 months)

Responded to inbound calls regarding credit card fraud for various brand cards. Supported departmental needs through special assignments including training and software testing.

Fraud Detection Call Center Customer Service Training Software Testing

Customer Service Rep

Speedway LLC Corporate

Jan 2011 - Dec 2012 (1 year 11 months)

Addressed customer inquiries via phone regarding the Speedy Rewards Program, product information, store locations, and insurance claims.

Customer Service Phone Support Communication Skills

CADD Draftsman

CESO Engineering

Jan 2011 - Dec 2011 (11 months)

Assisted engineers in drafting plans for a Walmart Stores contract, focusing on parking lot design, grading, interior piping, and lighting. Prepared electrical schematics.

CADD Drafting Electrical Schematics Civil Engineering

Medical Billing Specialist

Vernon F. Glaser Billing

Jan 2009 - Dec 2010 (1 year 11 months)

Performed medical charge entry for an Ophthalmology office, Infectious Diseases doctors, and various private practices. Managed client communications.

Medical Billing Data Entry Customer Service

CADD Technician

LJB Engineering

Jan 2007 - Dec 2008 (1 year 11 months)

Provided CADD support to engineers on a contract assignment, focusing on traffic engineering projects.

CADD Traffic Engineering Drafting

CADD Specialist ET-IV

KCI Technologies, Inc.

Jan 1996 - Dec 2007 (11 years 11 months)

Contributed to all facets of CAD design and drafting within the Civil Engineering Department. Prepared visual displays for public meetings and community engagement.

CADD Civil Engineering Drafting Microstation Autocad