Ginalane Cobalida

Managed complex customer inquiries and complaints, ensuring timely resolution and high levels of customer satisfaction. Utilized CRM systems to track customer interactions, leading to a 30% increase in first-contact resolution rates.

Provided timely assistance and support throughout the customer's journey. Maintained accurate records of customer interactions, transactions, and correspondence in the CRM system.

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Served customers in a friendly, efficient manner following outlined steps of service.

Forecasted account needs and metrics based on market and product data. Analyzed trends and monitored customer behaviors to serve as predictors for future marketplace actions.

Answered customer telephone calls to respond to questions, provide details, and resolve concerns. Supported operations by communicating with customers, filling documents, and managing data.

Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions. Increased efficiency and team productivity by promoting operational best practices.

Maintained compliance with fair debt practices and regulatory guidelines. Maintained high volume of calls to meet demands of a busy group.

Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention. Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

Persistently reached out to customers with extremely past due accounts to recover lost revenue. Counseled debtors on payment options and arranged installment agreements.

Answered telephone calls to field inquiries from clients, vendors, and various other callers seeking information. Kept reception area clean and neat to give visitors a positive first impression.

Activities and societies: Relevant Coursework Completed: Training for In-flight Meal Sanitation and Preparation (Philippine Airlines Training Center, Manila); Training for Food Handling and Service (Grand Boulevard Hotel, Manila).

Bachelor of Science in Hotel and Restaurant Management from San Sebastian College-Recoletos, Manila, from 2003 to 2008.