Open to opportunities

Gina L

@ginal

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Bilingual leasing and customer success professional delivering exceptional resident experiences.

United States

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What I'm looking for

I’m looking for a customer-focused role in residential leasing or client-facing sales where I can manage lead pipelines, deliver bilingual service, and improve occupancy and resident retention through strong CRM use and accurate contract administration.

I’m a high-performing bilingual Sales, Leasing and Customer Experience professional with more than six years of success in residential leasing, automotive sales, CRM management, business development, and client relationship management. I’m recognized for delivering exceptional customer experiences, building trust with prospects, increasing occupancy, and improving resident retention through organized, high-volume lead pipelines.

I guide prospects through the complete leasing cycle—from tours to lease execution—while managing applications, verifications, contracts, move-ins, and resident communications. I leverage RealPage and Knock CRM alongside Microsoft Office and Google Workspace to coordinate complex administrative processes, resolve concerns, and keep cross-functional operations running smoothly.

Experience

Work history, roles, and key accomplishments

Leasing Consultant

TM Realty Group

Oct 2025 - Jul 2026 (9 months)

Guided prospects through the residential leasing cycle from tours to lease execution, including applications, verifications, contracts, move-ins, and resident communications. Maintained high-volume lead pipelines using RealPage and Knock CRM and supported occupancy and resident retention through bilingual customer service.

Residential Leasing Lead Management Contract Administration Customer Success Resident Retention Conflict Resolution Cross Functional Collaboration

Administrative Assistant

GOCA Group LLC

Nov 2024 - Jul 2025 (8 months)

Coordinated administrative operations including contracts, CRM records, and sales documentation. Supported leadership with reporting, client communication, and process improvements.

Contract Administration Sales Documents Reporting Client Communication Process Improvement