At Progress Residential, I manage more than 600 monthly leasing leads, keep Salesforce and Yardi records accurate, and support prospects through time-sensitive move-ins and home transfers.
I document hundreds of inbound and outbound customer communications each month, resolve customer and leadership cases end to end, and maintain a 95% completion rate across 35+ monthly move-ins by validating documents and eligibility.
Previously at Bridgecrest, I managed 60+ accounts daily, processed payments and repayment plans, handled high-volume calls, and created weekly KPI charts to identify team performance trends.
