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Gillian Shields

@gillianshields

Community Manager at Guardian Properties who stabilized an underperforming community, increasing occupancy from the low 80% range to 94% in two months.

United States

Message

At Guardian Properties, I lead operations across a 301-unit portfolio, including a $975K annual operating budget and teams of up to 10. I stabilized an underperforming community by implementing targeted strategies that increased occupancy from the low 80% range to 94% within two months.

I develop SOPs, operational trackers, and reporting workflows to improve visibility and consistency. I also analyze performance trends, manage vendor relationships and capital projects, and directed operational recovery after a fire affected approximately 20 units.

Experience

Work history, roles, and key accomplishments

Current

Community Manager

Current

Guardian Properties

Oct 2022 - Present (3 years 11 months)

Lead end-to-end business operations across a 301-unit portfolio, overseeing financial performance, team leadership, customer experience, vendor management, compliance, and strategic initiatives. Stabilized an underperforming community by implementing targeted operational strategies that increased occupancy from the low 80% range to 94% within two months.

Leasing Specialist

Morgan Properties

Dec 2021 - Oct 2022 (10 months)

Supported daily operations for a 356-unit luxury community, coordinating customer accounts, leasing workflows, renewals, move-ins, and administrative processes. Supported operational continuity during an ownership transition and acquisition, coordinating resident communications and resolving service and operational issues.

Leasing Account Management Renewals Move Ins Administrative Processes Delinquency Management Vendor coordination Project Scheduling Progress Tracking Yardi Microsoft 365 Google Workspace Asana Slack Docusign

Leasing Consultant

First Communities

Mar 2021 - Dec 2021 (9 months)

Contributed to increasing occupancy from 83% to 97% by supporting targeted operational, customer retention, and pipeline management strategies during a significant turnaround. Supported daily operations for a 235-unit luxury community, coordinating customer accounts, leasing workflows, renewals, move-ins, move-outs, and administrative processes.