Thato Makhamisa
@thatomakhamisa
Customer-focused hospitality professional with extensive service experience.
BotswanaWhat I'm looking for
I am a customer-focused and results-driven professional with extensive experience in the hospitality industry. My journey has equipped me with strong skills in customer service, multitasking, and thriving in high-pressure environments. I pride myself on being a proactive team player, dedicated to enhancing operational efficiency and ensuring customer satisfaction.
Throughout my career, I have worked in various roles, including as a waiter and barback at Cheers Lounge, where I greet and assist customers, ensuring a positive dining experience. My experience at The Studio Cafe and Luna Rosa has further honed my ability to provide prompt and efficient service while managing multiple customer orders. I am committed to maintaining high standards of cleanliness and organization in every establishment I work in.
Experience
Work history, roles, and key accomplishments
Waiter & Barback
Cheers Lounge
Jul 2024 - Present (2 years)
Greet and assist customers, ensuring a positive dining experience. Maintain table arrangements, cleanliness, and hygiene. Take and relay accurate food and beverage orders while handling customer inquiries and resolving complaints efficiently.
Waiter
The Studio Cafe
Nov 2023 - Jan 2024 (2 months)
Provided prompt and efficient customer service, assisted customers with menu selections and special requests, and maintained dining area organization and cleanliness.
Waiter
Luna Rosa
Apr 2023 - Jul 2023 (3 months)
Delivered quality service while managing multiple customer orders, ensured proper presentation of food and beverages, and maintained a clean and organized service station.
Waiter
267 Kitchen and Bar
Oct 2020 - Apr 2022 (1 year 6 months)
Provided efficient service in a high-paced environment, trained and mentored new team members on service standards, and assisted in restaurant setup and closing procedures.
Education
Degrees, certifications, and relevant coursework
University of Botswana
Bachelor of Arts, Social Science
2020 -
Currently pursuing a Bachelor of Arts in Social Science, focusing on various aspects of social behavior and societal structures.
Rainbow High School
High School Diploma
2013 - 2017
Completed high school education with a focus on foundational subjects, preparing for further education and professional development.
Tech stack
Software and tools used professionally
Availability
Location
BotswanaAuthorized to work in
Job categories
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