Zanele Ishmael
@zaneleishmael
Adaptable customer support and administration professional skilled in communication and problem solving.
BotswanaWhat I'm looking for
I am an adaptable customer support and administration professional with experience in business administration, reception, and client-facing roles across investments and retail sectors.
I have worked in customer support and administration roles at Mj & Gertie Investments and Freshpoint Investments where I handled reception, security sales support, marketing tasks, and general administrative duties.
I hold an NQF 6 qualification in Advanced Theory and Practice of Management & Administration from Cambridge International College and completed senior secondary education in Gaborone.
I am highly responsive, continuously learning, fluent in Tswana and English, hold a car driver's license, and am eager to contribute my communication and organizational strengths to a new team.
Experience
Work history, roles, and key accomplishments
Customer Support Officer
Mj & Gertie Investments
Aug 2016 - Dec 2021 (5 years 4 months)
Provided mid-level customer support and handled administration, sales support, and security-related tasks across operations for a 40-hour work week. Maintained client relations and supported marketing and reception functions.
Customer Support Receptionist
Freshpoint Investments
Mar 2015 - Apr 2016 (1 year 1 month)
Served as a junior customer support receptionist, managing front-desk duties and client communications while supporting administrative functions. Reported to management and maintained professional client-facing interactions.
Education
Degrees, certifications, and relevant coursework
Cambridge International College
NQF Level 6 Diploma, Management and Administration
2018 - 2020
Completed an NQF level 6 programme in Advanced Theory and Practice of Management & Administration focusing on management and administration principles.
Gaborone Senior Secondary School
Senior Secondary School Certificate, Secondary Education
2013 -
Grade: Grade 5 (subject-level results: English 50-59%, Maths Literacy 60-69%, Science 40-49%)
Completed senior secondary schooling with reported subject-level results including English, Maths Literacy and Science.
Tech stack
Software and tools used professionally
Availability
Location
BotswanaAuthorized to work in
Job categories
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