GILBERT WAMALWA

I am a highly motivated customer care representative with a strong commitment to delivering exceptional service. My experience at Egerton University as a Student Representative has honed my communication and interpersonal skills, allowing me to effectively engage with over 200 students weekly. I take pride in being a positive role model for the university's services and brand, consistently striving for excellence in every interaction.

Throughout my tenure, I have successfully tackled various challenges, including assisting students with email recovery and managing their portals. My dedication to problem-solving has not only reduced the number of students deferring their studies but also significantly improved their mental well-being. I am recognized for my flexibility and commitment to continuous improvement, which has earned me praise from my managers and a notable increase in my responsibilities.