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Open to opportunities

GILBERT WAMALWA

@gilbertwamalwa

Passionate customer care representative dedicated to excellent service.

Kenya

What I'm looking for

I seek a role that values teamwork and offers growth opportunities in customer service.

I am a highly motivated customer care representative with a strong commitment to delivering exceptional service. My experience at Egerton University as a Student Representative has honed my communication and interpersonal skills, allowing me to effectively engage with over 200 students weekly. I take pride in being a positive role model for the university's services and brand, consistently striving for excellence in every interaction.

Throughout my tenure, I have successfully tackled various challenges, including assisting students with email recovery and managing their portals. My dedication to problem-solving has not only reduced the number of students deferring their studies but also significantly improved their mental well-being. I am recognized for my flexibility and commitment to continuous improvement, which has earned me praise from my managers and a notable increase in my responsibilities.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

VC

VLAN College

Computer Packages, Computer Science

2024 -

Completed a course in Computer Packages, enhancing my technical skills and proficiency in various software applications.

Egerton University logoEU

Egerton University

Bachelor's degree, Economics and History

2020 - 2024

Pursued a Bachelor's degree in Economics and History, focusing on the interplay between economic systems and historical contexts. Developed strong analytical skills and a comprehensive understanding of socio-economic issues.

Tech stack

Software and tools used professionally

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GILBERT WAMALWA - Student Representative - Egerton University | Himalayas