Tecla Kaesa

I am a friendly and solutions-focused customer service professional with a Bachelor of Science in Nursing from the University of Eastern Africa Baraton. My passion for helping people drives me to deliver exceptional service, turning challenges into positive customer experiences. I thrive in fast-paced environments where empathy and efficiency are paramount.

In my role at Seronda Network, I responded to customer inquiries through various channels, including email and live chat. I pride myself on my ability to manage multiple tasks effectively while maintaining a calm and professional demeanor. My proactive problem-solving skills and excellent communication abilities have allowed me to collaborate successfully with both team members and clients.