Rony Okuku

I am a dedicated and empathetic Customer Support Representative with four years of experience in delivering exceptional customer service. My journey in this field has equipped me with strong communication skills, problem-solving abilities, and a knack for conflict resolution. I take pride in maintaining a 100% customer satisfaction rate at US Electronics, where I resolved inquiries through various channels, including phone, email, and chat.

Currently pursuing an undergraduate degree in Law at the University of Nairobi, I am eager to leverage my skills to enhance customer satisfaction and support company goals. My experience includes training new team members and collaborating with colleagues to develop strategies that improve customer experience. I believe that personalized communication and a patient approach are key to fostering lasting relationships with customers.