Open to opportunities

Gideon Iherobiem

@gideoniherobiem

Message

I troubleshoot user technology issues and deliver clear, customer-focused technical support.

United States

Message

What I'm looking for

I'm seeking an entry-level technical customer support, customer experience, customer success, help desk, IT support, or technical support role where I can troubleshoot problems, support users, improve customer experiences, and contribute to a high-performing technology team.

I'm building hands-on IT and cybersecurity capabilities through Milwaukee Area Technical College while supporting students and community members at the ComEd Hub. I help users navigate digital processes, resolve common computer issues, document needs accurately, and escalate complex concerns while maintaining ownership of the customer experience.

My technical labs include Windows 10/11 and Windows Server administration, Active Directory, networking, Microsoft Intune, Azure, PowerShell, and endpoint troubleshooting. I've configured and troubleshot Cisco networks using Packet Tracer and applied diagnostics with Wireshark, Nmap, tcpdump, traceroute, and netstat.

In fast-paced customer-facing roles at Fiserv Forum and Victory Resources, I've resolved concerns calmly, trained team members, maintained accurate records, and supported dependable service. As an Image Quality Rater and Data Collection Specialist, I ranked #1 in task completion during project activities while meeting quality guidelines.

I'm looking to bring my customer-first communication, technical troubleshooting, documentation, and growing cybersecurity knowledge to an entry-level support team where I can help users succeed.

Experience

Work history, roles, and key accomplishments

Current

Student Ambassador / Technology Support

Current

Milwaukee Area Technical College

Mar 2025 - Present (1 year 5 months)

Provide customer-facing assistance to students and community members, offering basic technology support and directing individuals to appropriate resources. Maintain accurate records and escalate complex issues while ensuring a positive customer experience.

Customer Service Technical Support Troubleshooting Documentation Communication Resources Active Listening Problem Solving Microsoft Office Spreadsheets

Current

Caregiver / Client Support

Current

Victory Resources LLC

Jun 2024 - Present (2 years 2 months)

Provide dependable, respectful, and customer-focused support while responding to individual needs and concerns. Document information accurately and identify problems to determine appropriate actions while working independently.

Customer Service Empathy Documentation Problem Solving Reliability

Concessions Stand Lead

Fiserv Forum

Nov 2024 - May 2025 (6 months)

Led a team of 5-6 employees in a fast-paced customer service environment, providing direct service and resolving concerns. Trained team members and maintained operational accuracy, supporting approximately $80,000 in sales over five months.

Team Leadership Customer Service Training Cash Handling Operations Problem Solving

Image Quality Rater & Data Collection Specialist

Remote / Contract Technology Projects

Reviewed and evaluated digital content according to project guidelines, maintaining accuracy and consistency. Ranked #1 for completing the highest number of tasks during project activities while adhering to quality standards.

Data Analysis Quality Assurance Attention To Detail Time Management

Education

Degrees, certifications, and relevant coursework

Milwaukee Area Technical College

Associate of Applied Science, Information Technology

Grade: 4.0

Pursuing an Information Technology/Cybersecurity program with a 4.0 GPA, covering networking, cybersecurity, Windows administration, and Microsoft technologies.