Gicuta Preda

Provided customer service and support in a fast-paced environment, consistently meeting objectives while handling issues under pressure. Focused on continuous skills development to improve workplace performance.

Welcomed guests and supported front-of-house food and beverage service tasks. Delivered friendly, service-focused support to ensure an efficient guest experience.

Greeted clients, answered phones, and took messages to ensure smooth front-desk operations. Managed email and mail correspondence and maintained scheduling/calendar tasks.

Directed daily restaurant operations to ensure efficiency and consistent service. Managed staff schedules, ensured food quality and presentation, and promptly addressed customer concerns.

Led and coached team members by delegating work, motivating staff, and providing daily guidance. Oversaw progress toward goals and often served as a de-facto mentor for the team.

Handled incoming and outgoing post, answered phones, and directed calls to support smooth office operations. Managed reception duties, client greetings, and maintained office diaries as required.

Completed ICDL certification, building proficiency in word processing, spreadsheets, presentations, and internet browsing.

Completed an NVQ Diploma in Beverage Service (QCF) program.

Completed ICDL (International Computer Driving License) training.

Completed English Entry Level 2 and 3 training.

Completed a Certificate in Principles of Business Administration through The Skills Network.

Studied Romanian (literacy and language) along with coursework including math, physics, history, Latin, French, English, geography, economics, sociology, and religious studies.