Corina Zlatea
@corinazlatea
I lead hospitality operations and deliver customer support across fast-paced service environments.
United KingdomWhat I'm looking for
I've led daily restaurant operations at Caffè Concerto and Manjaros in Leeds, managing customer service standards, staff rotas, recruitment, training, stock, suppliers, and administrative reporting.
I progressed from waitress to Floor Manager at Shabab Restaurant, where I supervised front-of-house teams, managed reservations, trained employees, resolved complaints, and kept communication running smoothly between teams.
With over 20 years of experience across Romania, Ireland, and the United Kingdom, I bring customer relations, administration, reception, and multicultural hospitality experience to remote customer support, live chat, virtual assistance, and hospitality operations roles. I'm currently studying Business and Tourism Management and speak Romanian and English fluently.
Experience
Work history, roles, and key accomplishments
General Manager
Caffè Concerto
Dec 2024 - Present (1 year 8 months)
Coordinated daily restaurant operations and customer service standards. Managed staff rotas, recruitment, training, and performance.
General Manager
Manjaros
Jan 2021 - Dec 2024 (3 years 11 months)
Led front-of-house and kitchen teams in a fast-paced environment. Managed staffing, scheduling, stock control, and daily operations.
Waitress
Shabab Restaurant
Nov 2013 - Dec 2020 (7 years 1 month)
Provided customer service and assisted with daily restaurant operations.
Floor Manager
Shabab Restaurant
Nov 2013 - Dec 2020 (7 years 1 month)
Supervised front-of-house staff and coordinated daily service. Managed reservations and customer relations.
Waitress
Keadeen Hotel
Jan 2008 - Dec 2011 (3 years 11 months)
Delivered high-quality customer service in a four-star hotel environment. Assisted guests during events, functions, and daily operations.
Receptionist
Olympus Wellness Center
Jan 2006 - Dec 2007 (1 year 11 months)
Welcomed members and managed appointments. Handled memberships and administrative tasks.
Cleaner / Housekeeping
B&Bs and private homes
Maintained high standards of cleanliness and organisation. Prepared guest rooms and managed housekeeping duties.
Sales Assistant
Sora Shopping Center
Assisted customers and managed daily sales activities. Handled cash transactions and stock replenishment.
Education
Degrees, certifications, and relevant coursework
GBS Leeds / Canterbury Christ Church University
Bachelor's Degree, Business and Tourism Management
Currently pursuing a degree in Business and Tourism Management.
Spiru Haret University
Bachelor's Degree, Law
Studied law but did not complete the final dissertation.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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