Looking for a job

Gia Shan Nacua

@giashannacua

Administrative support specialist at Infraspex Inc. who organized operational records and supported scheduling and office coordination.

Philippines

Message

What I'm looking for

I'm seeking administrative and customer support work where I can handle inquiries, maintain accurate records, and provide reliable day-to-day operational support.

At Infraspex Inc., I handled administrative and financial data entry and organized documents, files, and reports to support ongoing operations.

At Swissklip, I handled customer inquiries through email tickets and live chat, including order, shipping, billing, and product concerns. I tracked issue resolution and maintained accurate support logs.

At Tireject, I updated Zoho CRM contact records, sent outreach and follow-up emails, and kept CRM notes organized to support documentation.

At the Department of Trade and Industry and Mindanao State University - Iligan Institute of Technology, I supported administrative and financial recordkeeping, digital filing, and office coordination.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Infraspex Inc.

Jan 2024 - Dec 2025 (1 year 11 months)

Handled daily financial and administrative data entry for internal records. Organized documents, files, and reports, and assisted with scheduling and general office coordination in a startup environment.

Data Entry Document Management Scheduling Office Coordination

Administrative Assistant

Department of Trade and Industry

Jan 2024 - Dec 2024 (11 months)

Entered, verified, and updated high-volume payment data and financial documents. Organized financial records and correspondence for efficient retrieval and supported daily administrative coordination.

Data Entry Financial Records Document Management Administrative Support

Administrative / Research Assistant

Mindanao State University - Iligan Institute of Technology

Jan 2022 - Dec 2023 (1 year 11 months)

Maintained spreadsheets and databases for administrative and financial records. Managed digital filing systems and documentation, and supported reporting and general administrative tasks.

Spreadsheets Database Management Digital Filing Reporting

CRM & Email Support

Tireject

Jan 2026 - Present (9 months)

Updated and maintained CRM contact records in Zoho with consistent data accuracy. Sent regular outreach and follow-up emails, tracked client responses, and maintained organized CRM notes.

CRM Zoho CRM Email outreach Data Entry Documentation

Email & Chat Support Specialist

Swissklip

Jan 2026 - Present (9 months)

Handled customer inquiries through email tickets and live chat across multiple accounts, including order, shipping, billing, and product concerns. Tracked issue resolution, provided timely follow-ups, and maintained accurate support logs.

Email Support Live Chat Customer Service Issue Tracking Documentation